Customer Service Representative
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Location
19067, Morrisville, Pennsylvania, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Job Title: Customer Service RepresentativeLocation: Morrisville, PA
Are you looking for a potential career and not just another job?? Do you possess a "can-do" attitude? Are you comfortable talking with people on the phone? Can you put on your detective hat and problem solve? Can you multi-task and work in a fast paced environment?? Do you like to learn new things?? Can you work in a team setting yet also work independently?? If so, then we should talk!
Scope of the Role: Our Customer Service Representative is responsible for maintaining sustainable customer relations and completing customer requests (i.e. solution selling, order entry, order status, sample requests, shipment tracking data, misc. requests, daily internal and external follow-up on open items).
Key Responsibilities:
Strictly adheres to Company and plant safety policies and procedures.
Completes all annual training as required.
Develop and maintain relationships with assigned customer accounts
Coordinate the completion of all incoming requests from customers via phone, email, fax or mail promptly and accurately
Process & acknowledge orders received via phone, fax, EDI or mail within 24 - 48 hour period after receipt
Proactively advise customer of order status and shipment tracking as required
Coordinate sample requests for customers & sales
Communicate to CSM and/or Sales significant problems or reasons for concern regarding accounts, orders or projects
Act as an information resource for assigned Sales Managers accounts
Represent Sales as required in internal production, tooling, engineering and APQP daily and weekly meetings
Track new project timelines and keep the sales team and customer (if directed) well informed of project status
Ability to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and keeping lines of communication open with
Customer Service Manager and other departments
Other duties as assigned by management team
Qualifications:
High School graduate or GED preferred
Minimum of 2 years experience (Manufacturing environment preferred)
Experience using MRP/ERP software helpful but not required
Working knowledge of Microsoft Office based software (Word, Excel, Outlook, Teams)
Self-motivated, strong interpersonal skills
Ability to multi-task, manage time and prioritize tasks based on customer needs
Above average communication skills, both written and verbal
Attention to detail
Excellent problem-solving skills
Physical Demands:
Regularly required to sit, stand, walk, and move about the facility
Occasionally required to bend and stoop.
Ability to work with a computer for long periods of time
Work Environment:
Works in an office and manufacturing environment
Occasionally exposed to dust, odors, fumes and noise associated with the extrusion and fabrication manufacturing processes
Pexco is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Experience level:
2 years
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Ability to commute/relocate:
Morrisville, PA 19067: Reliably commute or planning to relocate before starting work (Required)
Work Location: One locationHealth insurance
Are you looking for a potential career and not just another job?? Do you possess a "can-do" attitude? Are you comfortable talking with people on the phone? Can you put on your detective hat and problem solve? Can you multi-task and work in a fast paced environment?? Do you like to learn new things?? Can you work in a team setting yet also work independently?? If so, then we should talk!
Scope of the Role: Our Customer Service Representative is responsible for maintaining sustainable customer relations and completing customer requests (i.e. solution selling, order entry, order status, sample requests, shipment tracking data, misc. requests, daily internal and external follow-up on open items).
Key Responsibilities:
Strictly adheres to Company and plant safety policies and procedures.
Completes all annual training as required.
Develop and maintain relationships with assigned customer accounts
Coordinate the completion of all incoming requests from customers via phone, email, fax or mail promptly and accurately
Process & acknowledge orders received via phone, fax, EDI or mail within 24 - 48 hour period after receipt
Proactively advise customer of order status and shipment tracking as required
Coordinate sample requests for customers & sales
Communicate to CSM and/or Sales significant problems or reasons for concern regarding accounts, orders or projects
Act as an information resource for assigned Sales Managers accounts
Represent Sales as required in internal production, tooling, engineering and APQP daily and weekly meetings
Track new project timelines and keep the sales team and customer (if directed) well informed of project status
Ability to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and keeping lines of communication open with
Customer Service Manager and other departments
Other duties as assigned by management team
Qualifications:
High School graduate or GED preferred
Minimum of 2 years experience (Manufacturing environment preferred)
Experience using MRP/ERP software helpful but not required
Working knowledge of Microsoft Office based software (Word, Excel, Outlook, Teams)
Self-motivated, strong interpersonal skills
Ability to multi-task, manage time and prioritize tasks based on customer needs
Above average communication skills, both written and verbal
Attention to detail
Excellent problem-solving skills
Physical Demands:
Regularly required to sit, stand, walk, and move about the facility
Occasionally required to bend and stoop.
Ability to work with a computer for long periods of time
Work Environment:
Works in an office and manufacturing environment
Occasionally exposed to dust, odors, fumes and noise associated with the extrusion and fabrication manufacturing processes
Pexco is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Experience level:
2 years
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Ability to commute/relocate:
Morrisville, PA 19067: Reliably commute or planning to relocate before starting work (Required)
Work Location: One locationHealth insurance