Distribution Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08844, Hillsborough, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other Clerical and Administrative duties as directed by Customer Service Supervisor or Office Manager.

Available Days/Times:
1st Shift

Essential Duties & Responsibilities :
Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner

Processes and inputs all customer orders

Produces stock reports to check for product availability

Produces all related paperwork and necessary information required for customer work orders

Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary

Provides follow up with other departments to ensure service standards are being met

Assures proper invoicing of accounts by verifying computer generated invoices

Prepares shipping and tracing information to customers as required

Maintains damage records and back order logs

Communicates customer feedback to management including any signs of dissatisfaction

Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes

Oversees all paperwork associated with orders and maintain the corresponding files

Maintains current and accurate procedure manual, which details the processing requirements for each account

HS diploma or equivalent required

Strong computer knowledge including MS Office applications

Basic typing skills

Familiarity with 10-key

Shipping software systems including UPS and Federal Express

Excellent oral and written communication skills

Excellent customer service skills

Must be able to work in varying facility conditions.

Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)