3PL Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08512, Cranbury, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
*The schedule for this role would be 9AM to 5:30PM with flexibility to work overtime as needed.*
We are looking for a driven individual capable of managing different accounts while treating each customer as though they were your only one to work in our multi-client 3PL warehouse. This individual will be the in house contact for customers and affiliates, help ensure customer accounts stay up to date and adhere to company standards.

Maintain all customer related master data (including but not limited to item set up, account set up, and routing)
Process/Input customer orders, review Daily EDI transmitted edits and make any potential corrections. Manually enter orders as necessary
Coordinate all customer needs through the appropriate departments, including special requests expedites, shipping routing, special receiving requests, compliance guidelines, special processes, etc.
Maintain open communication with customers to continually develop relationships and rapport
Release all orders timely and properly with all required details. Track order fulfillment progress and proactively communicate exceptions to customer and management
Follow up with other departments to ensure the service standards are being met.
Respond to order-related customer inquiries and complaints in a timely and accurate fashion
Provide forecasts to internal departments for expected volumes, launches and special programs to allow proper planning and execution
Assist finance department in chargeback disputes and provide documentation as needed
Provide coverage for co-workers who are out of office to ensure full coverage
Other duties as assigned as necessary


Exceptional verbal and written communication
Solid problem solving & decision-making skills
Strong sense of urgency and ability to work in a fast-paced environment
Ability to maintain an upbeat and positive attitude at all times
Promotes a constructive team atmosphere, reflects team values, contributes actively to the teams success
Strong organization skills and multi-tasking capabilities
Strong work ethic and ability to work OT as needed
Handle difficult situations tactfully
Highly proficient computer skills including Microsoft Office specifically with Microsoft


Minimum 3 years in a 3PL multi-client environment
Minimum of 2 years in a Customer Representative/Account Management role
The ability to create and maintain positive relationships with both external customers and internal departments
Growth-oriented individuals with the drive to succeed professionally


3PL Central Software
Background in Health and Beauty environment

This is a full-time position based out of our Cranbury, NJ building. Days of work are Monday through Friday during regular business hours. This position may require long hours and some weekend work as necessary to meet the business obligations.
This role also requires the ability to lift items, bend, or stand as necessary.
The environmental characteristic for this position is a warehouse/distribution setting.
Candidates should be able to life and carry up to 50 lbs. and comply with OSHA standards.
Market Speed Transportation and Logistics is experiencing rapid growth and we are looking for team members that will grow alongside us and help us get to the next level. We are eager to attract the best candidates, so we offer competitive compensation and a generous benefits package, including health insurance (medical, dental and vision), 401(k), paid holidays and more.
Job Type: Full-time
Pay: From $26.50 per hour

Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance


Day shift


Account Management: 2 years (Required)
Order fulfillment: 2 years (Required)
Third Party Transportation and Logistics: 2 years (Required)
Inventory management: 2 years (Required)
Warehouse distribution: 2 years (Required)
Order entry: 2 years (Required)
EDI: 2 years (Required)
Microsoft Excel: 2 years (Required)

Work Location: One locationHealth insurance