Customer Service Manager
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Location
Dayton, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution Transportation and Logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.?Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Manage customer expectations (KPI, service levels)
Oversee office functions internal / external
Support operations
Understand job duties and serve as back up for other positions
Support staff as needed
Responsible for designing and implementing improved process or operational policies.
Recommends changes to products or services to fulfill customer needs.
Position is full time and on-site.
Supervisory Responsibilities
This job has supervisory responsibilities.
Education and/or Experience
Bachelors degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience. Should be familiar with a variety of the field's concepts, practices, and procedures.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk Warehousing and Distribution USA LLC is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
If you are interested in applying for employment with us in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing hr.support@performanceteam.net. You may also contact the Human Resources Department by calling [Register to View] . Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.
Pay Transparency Notice:
https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
Job Type: Full-time
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work Location: One location
Health insurance
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution Transportation and Logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.?Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Manage customer expectations (KPI, service levels)
Oversee office functions internal / external
Support operations
Understand job duties and serve as back up for other positions
Support staff as needed
Responsible for designing and implementing improved process or operational policies.
Recommends changes to products or services to fulfill customer needs.
Position is full time and on-site.
Supervisory Responsibilities
This job has supervisory responsibilities.
Education and/or Experience
Bachelors degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience. Should be familiar with a variety of the field's concepts, practices, and procedures.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk Warehousing and Distribution USA LLC is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
If you are interested in applying for employment with us in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing hr.support@performanceteam.net. You may also contact the Human Resources Department by calling [Register to View] . Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.
Pay Transparency Notice:
https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
Job Type: Full-time
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work Location: One location
Health insurance