Customer Service Rep II (Hybrid WFH)
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08016, Burlington, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Overview: Responsible for responding to customer requests. Utilizes excellent service and communication skills to work towards a positive resolution for both the customer and the company. Investigates and documents customer inquiries and issues. Meets customer service team production targets. Responsibilities: - Receives and responds to large amounts of incoming requests. - Identifies and assesses customers' needs to achieve satisfaction. - Builds sustainable relationships and trust with customer accounts through open and interactive communication. - Provides accurate, valid and complete information by using correct methods/tools. - Documents customer complaints provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution; keeps records of customer interactions, processes customer accounts and files documents. - Follows communication procedures, guidelines and policies. LFS/PPS - Promotes and supports the LFS and PPS Web Stores. - Process Credits, Re-bills, and RMAs; places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting. Qualifications: HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - High school diploma or equivalent required. - Prior customer support experience or experience as a client service representative required. - Requires strong phone contact handling skills and active listening. - Good customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and presentation skills. - Ability to multi-task, prioritize, and manage tasks effectively. - Good knowledge of Microsoft office products Excel, Word and Power Point. Company Overview: About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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