Customer Success Associate Client Director Princeton, NJ based
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Location
Princeton, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Job Description
Customer Success Associate Client Director Princeton, NJ Based
Reference ID: REF23862I
Location: Princeton, NJ, hybrid 1-2x week.
Travel: Once a quarter
About this job
As an Associate Client Director, you are responsible for all customer activity and the overall success of NielsenIQ at the customer. Key activities include account and team/project management, lead client engagement and develop and deliver strategies. This includes driving timely outcomes and customer value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has in-depth knowledge of customers business and industry to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.
Responsibilities
Leading commercial strategy and sales of NielsenIQs solutions as part of client contract renewals or RFPs
Developing commercial elements of joint business plan
Developing NIQ account plan & sales strategy
Achieving sales and strategic objectives
Developing strategies to win based on client segmentation and product/market fit
Building meaningful client relationships with client stakeholders and teams
Representing voice of customer to internal product development, product marketing, communications, and delivery teams
With a high degree of urgency, uncover and disseminate retailer, manufacturer, and competitive intelligence
Recognize potential revenue opportunities with customers and partner with Sales Leaders to enable them to achieve sales goals
Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
Qualifications
Are you a passionate, detailed oriented team player, with a deep sense of urgency and accountability to deliver against targets? Are you an excellent people leader with the ability to support, mentor and inspire creative solutions? Can you effectively tell a story that captures the audience, regardless of what level, and brings them along your journey? Are you able to work collaboratively, as part of a team, within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution?
4-7 years relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar
Effective in senior level communications, influencing & negotiation
Strong analytical aptitude and proficiency in presenting analysis and insights
Polished, persuasive communication and presentation skills
Mission-driven and passionate about serving a purpose
Excellent awareness of market conditions and client business environment
Demonstrated record of creating strong client relationships and driving value
Excellent project and team management skills
Strong proficiency in Microsoft Office software
Experience with NielsenIQ tools, applications, and platforms
Bachelors degree required
Our Benefits
Flexible working environment
Health insurance
Parental leave
Life assurance
Additional Information
All your information will be kept confidential according to EEO guidelines.
About NIQ
NIQ, the worlds leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
Customer Success Associate Client Director Princeton, NJ Based
Reference ID: REF23862I
Location: Princeton, NJ, hybrid 1-2x week.
Travel: Once a quarter
About this job
As an Associate Client Director, you are responsible for all customer activity and the overall success of NielsenIQ at the customer. Key activities include account and team/project management, lead client engagement and develop and deliver strategies. This includes driving timely outcomes and customer value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has in-depth knowledge of customers business and industry to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.
Responsibilities
Leading commercial strategy and sales of NielsenIQs solutions as part of client contract renewals or RFPs
Developing commercial elements of joint business plan
Developing NIQ account plan & sales strategy
Achieving sales and strategic objectives
Developing strategies to win based on client segmentation and product/market fit
Building meaningful client relationships with client stakeholders and teams
Representing voice of customer to internal product development, product marketing, communications, and delivery teams
With a high degree of urgency, uncover and disseminate retailer, manufacturer, and competitive intelligence
Recognize potential revenue opportunities with customers and partner with Sales Leaders to enable them to achieve sales goals
Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
Qualifications
Are you a passionate, detailed oriented team player, with a deep sense of urgency and accountability to deliver against targets? Are you an excellent people leader with the ability to support, mentor and inspire creative solutions? Can you effectively tell a story that captures the audience, regardless of what level, and brings them along your journey? Are you able to work collaboratively, as part of a team, within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution?
4-7 years relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar
Effective in senior level communications, influencing & negotiation
Strong analytical aptitude and proficiency in presenting analysis and insights
Polished, persuasive communication and presentation skills
Mission-driven and passionate about serving a purpose
Excellent awareness of market conditions and client business environment
Demonstrated record of creating strong client relationships and driving value
Excellent project and team management skills
Strong proficiency in Microsoft Office software
Experience with NielsenIQ tools, applications, and platforms
Bachelors degree required
Our Benefits
Flexible working environment
Health insurance
Parental leave
Life assurance
Additional Information
All your information will be kept confidential according to EEO guidelines.
About NIQ
NIQ, the worlds leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.