Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08619, Trenton, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Customer Service Representative
Founded in 1986, LaserShip is now a super-regional provider of distribution services for premier e-commerce and product supply businesses that desire reduced transit times, greater flexibility, and the elimination of excess costs within their supply chain. With 60 offices in 20 states, LaserShip's growth is phenomenal and ongoing.
LaserShip is a values-based, customer-oriented, high-growth and fast-paced organization composed of caring individuals and focused teams.
Never a dull moment in this service oriented position. Help our customers get their e-commerce deliveries. Ideal candidate will be enthusiastic, detail-oriented, and well-organized with excellent verbal and written communication skills.
Shifts: 5:30am-2:00pm, Sunday - Wednesday & Friday (Thursdays & Saturdays off)
Pay: 16.50/hr.
Job Requirements:

Minimum of 1 year of customer service experience.
Ability to organize and prioritize work
Ability to be detail-oriented and be able to work independently
Must possess a positive and professional attitude at all times
Must have knowledge of Microsoft Excel and Microsoft Outlook
Bilingual English/Spanish preferred

**This is an hourly full-time position with excellent benefits**.
Benefits include (if applicable): Medical, Dental, Vision, PTO & 401k
LaserShip is an Equal Opportunity Employer
Job Duties and Responsibilities:

Ensure customer satisfaction in responding to telephone inquiries and orders in a professional manner.
Responsible for answering customer inquiries regarding accounts, rates, and services offered.
Process customers' orders accurately into the data system, including any time requirement and/or restraints to ensure prompt delivery.
Communicate timely with customer in response to questions regarding delivery status and proactively notify customers of any issues or delays.
Escalate issues to appropriate personnel as necessary, such as pricing or resolutions to customer problems.
Perform other Clerical and Administrative duties as requested, such as updating client database.
Embrace diversity and foster a respectful environment for both employees and customers.