Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08807, Bridgewater, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
We work with our clients to deliver a high-quality attendee experience through a range of in-person, hybrid, and virtual meetings by seamlessly pairing deep industry expertise, best-in-class compliance technology and an innovative, scalable approach to support our clients Speaker Bureau. The Meeting Planner is main point of contact with our clients field force sales reps and HCP speakers through the planning of these successful and compliant meetings.

Essential Functions

Collaborate as an integral part of the client Core Team which comprises of meeting planners, customer success managers, compliance specialists and tech support.
Coordinate all aspects of the planning and delivery of relevant meeting Transportation and Logistics in a timely manner within the clients business rules and budgetary requirement.

o Confirm HCP Speaker for meeting date within contractual parameters
o Coordinate HCP speaker travel
o Coordinate venue, food/beverage, and AV confirmation with Transportation and Logistics Planner
o Secure virtual meeting URL details and confirm virtual moderator
o Coordinate attendee RSVPs with program host to ensure minimums are met
o Ensure program host meeting closeout
o Process HCP speaker payments

Application of client business and compliance rules throughout the planning process
Manage all correspondence with field rep and HCP speaker in a timely and accurate manner including invitations, confirmation letters, program status updates, speaker travel itineraries and pre-event packs

Job Type: Contract

Pay: $19.00 per hour


8 hour shift

Work Location: Hybrid remote in Bridgewater, NJ 08807