Customer Service Associate
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location New Brunswick, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 4/15/23
Alpha Ascension is hiring a Customer Service Associate to assist customers in determining their eligibility and navigating the enrollment process for a renewable energy program. This is a full time position where we provide training to individuals who already possess key characteristics for success in this role, including but not limited to: natural ambition, clear concise communication ability, and simple helpful customer service skills. The core responsibility of the role is to educate prospective customers on their clean energy options and assist in the enrollment process to opt-in to utilizing renewable energy. The Customer Service Associate is the perfect role for someone to combine a desire to help their community while also honing their skills in a professional, tech-driven environment.

Customer Service Associate Responsibilities:

? Conduct customer service and outreach efforts to engage with customers and drive enrollment for renewable energy options

? Maintain a working knowledge of the clean and renewable energy industry and the benefits they bring to communities. Utilize this knowledge to present features and benefits to customers.

? Handle customers with care, sincerity, and empathy and escalate any that you may need additional resources to resolve.

? Attend regular training on community involvement, customer relations, and product/services updates and apply that information in a timely manner.

? Track and record all CRM data, inventory tracking, and territory mapping efficiently and in full detail.

Customer Service Associate Qualifications:

? Previous experience in customer service, customer support, member services, sales, or account management is preferred but not required

? Ability to build rapport with customers, be an active listener, and a proactive salesperson

? Open-minded to feedback, adaptable, and coachable

? Possess confidence in presentation skills to customers, clients, and management

? High level of self-motivation and direction in order to hit goals with provided team support

Job Type: Full-time

Pay: $35,000.00 - $45,000.40 per year


Monday to Friday
Weekend availability

Work Location: One location