Customer Service Representative I
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 18974, Warminster, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Location: Ivyland, PA, US, 18974-1706

Req ID: 4188

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Customer Service Representative I
We are looking for an organized, approachable, outgoing individual who can assist our customers, support our sales team, and work with other teams such as production, planning, and application engineering. The best candidate for this job will have some experience working with customers and utilizing an ERP and ticket management system. This individual must have a strong attention to detail and be able to effectively communicate with internal and external customers via email, phone, and face to face conversations.

Essential Duties and Responsibilities:

Coordinate information between the sales team and the customer
Complete daily order entry and business transactions
Prioritize to accommodate expedite orders and urgent requests
Review each order prior to entering for accuracy and compliance i.e. Sarbanes Oxley Act
Assist finance in investigating customer disputes

Minimum Qualifications:

High School Diploma or equivalent required, Associates Degree preferred
0-3 years experience in customer service or order entry role
Strong professional communication skills required, both verbal and written
Strong attention to detail
Ability to work successfully in a fast-paced environment
ERP experience preferred, JDE a plus
Order Entry System and Data Entry Skills required
Microsoft Office proficiency required

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.