Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who enjoys helping both humans and animals alike. The primary responsibility of a CSR is to be efficient in all front desk operations. A CSR is the clients first and last impression of New Hope Veterinary Hospital and it is important that all clients and patients feel welcome, safe, and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and growth within the profession and become the bridge between pet owners and patient care.
Essential Functions and Responsibilities:
Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
Respond with compassion and empathy in stressful and emotional situation
Maintain a clean, stocked, and orderly reception area
Educate clients on wellness plans, food and products
Perform opening and closing procedures, end of day reports and deposits
Data Entry: records, client questionnaires, referral information
Ensure that referral letters and lab results go to the corresponding veterinarians
Admit patients: ensuring that the patient is weighed, and all information is current.
Opportunities to learn Veterinary Assistant skills if desired
Skills and Qualifications:
1-3 years experience in a client service role desired but not necessary.
Strong computer experience and proficiency are required. Must be able to operate our PIMS software (after training), appropriately respond to emails, operate a fax/copy and credit card machine.
Must possess a strong willingness and ability to problem solve, be self-motivated, be able to communicate with clients and NHVH team members, manage time effectively, stay organized and multitask.
Must be an enthusiastic team player with a patient, positive, and professional attitude.
Benefits and Perks:
Medical, Dental, and Vision insurance options, all starting first of the month following date of hire
401K with company match
Flexible Spending Account or Health Savings Account options included
Long Term Disability options
Short Term Disability, paid for by employer
Complimentary Life Insurance $15,000; with options to purchase additional voluntary benefits for self or family
Personal Pet Discounts
PTO and Paid Holidays (Full Time Employees Only)
Company Sponsored Employee Assistance Program (EAP)
New Hope Veterinary Hospital offers high quality, affordable, and convenient veterinary care to pets in the New Hope area. We boast an enjoyable environment with a family-like team of professionals that take a no-nonsense and progressive approach to veterinary medicine.
We strive to provide exceptional client service and patient care by working as a team; we work hard, and we also have fun!
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.