Customer Service Specialist
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Location
18940, Newtown, Pennsylvania, United States
Visa Sponsorship
No
Job Description
Last Update:
1/07/23
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Serve as the key contact between the company and its customers
· Communicate with customers on a timely basis regarding products, technical issues, order status and other needs as required by each customer.
· Use problem-solving skills to find a way to yes in dealing with customers
· Manage customer account set up, establishing terms and keeping permits up to date.
· Ability to write detailed product proposals per customer requests.
· Process orders in the company information and accounting system.
· Conduct follow-up communication with clients to maintain a good relationship
· Identify customers possible needs to provide an overall service-oriented environment
· Develop good working relationship with product suppliers and manufacturer representatives as well as company teammates.
REQUIRED SKILLS
§ Stable character, reliable and customer focused, attention to detail and accuracy
§ Self-motivated with capacity to work independently
§ Ability to learn and understand technical product line
§ Able to read and understand drawings and technical documents
§ Excellent verbal and written communication skills
§ Appropriate personal appearance for business environment
§ Customer service experience and orientation
§ Information management skills
§ Organizing and planning skills
§ Multitasking needed. Must be flexible to deal with changing priorities on a daily basis.
EDUCATION/EXPERIENCE
§ High school diploma or GED as a minimum
§ 1-2 years of computer experience including relevant software applications including Word, Excel, PowerPoint, etc. Keyboarding skills for data entry.
§ 1-2 years of customer service experience
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
1 year
2 years
Shift:
8 hour shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Work Location: One location
· Serve as the key contact between the company and its customers
· Communicate with customers on a timely basis regarding products, technical issues, order status and other needs as required by each customer.
· Use problem-solving skills to find a way to yes in dealing with customers
· Manage customer account set up, establishing terms and keeping permits up to date.
· Ability to write detailed product proposals per customer requests.
· Process orders in the company information and accounting system.
· Conduct follow-up communication with clients to maintain a good relationship
· Identify customers possible needs to provide an overall service-oriented environment
· Develop good working relationship with product suppliers and manufacturer representatives as well as company teammates.
REQUIRED SKILLS
§ Stable character, reliable and customer focused, attention to detail and accuracy
§ Self-motivated with capacity to work independently
§ Ability to learn and understand technical product line
§ Able to read and understand drawings and technical documents
§ Excellent verbal and written communication skills
§ Appropriate personal appearance for business environment
§ Customer service experience and orientation
§ Information management skills
§ Organizing and planning skills
§ Multitasking needed. Must be flexible to deal with changing priorities on a daily basis.
EDUCATION/EXPERIENCE
§ High school diploma or GED as a minimum
§ 1-2 years of computer experience including relevant software applications including Word, Excel, PowerPoint, etc. Keyboarding skills for data entry.
§ 1-2 years of customer service experience
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
1 year
2 years
Shift:
8 hour shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Work Location: One location