This job is archived
Customer Service Specialist
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Location
18940, Newtown, Pennsylvania, United States
Visa Sponsorship
No
Job Description
Last Update:
4/15/23
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Serve as the key contact between the company and its customers
· Communicate with customers on a timely basis regarding products, technical issues, order status and other needs as required by each customer.
· Use problem-solving skills to find a way to yes in dealing with customers
· Manage customer account set up, establishing terms and keeping permits up to date.
· Ability to write detailed product proposals per customer requests.
· Process orders in the company information and accounting system.
· Conduct follow-up communication with clients to maintain a good relationship
· Identify customers possible needs to provide an overall service-oriented environment
· Develop good working relationship with product suppliers and manufacturer representatives as well as company teammates.
REQUIRED SKILLS
§ Stable character, reliable and customer focused, attention to detail and accuracy
§ Self-motivated with capacity to work independently
§ Ability to learn and understand technical product line
§ Able to read and understand drawings and technical documents
§ Excellent verbal and written communication skills
§ Appropriate personal appearance for business environment
§ Customer service experience and orientation
§ Information management skills
§ Organizing and planning skills
§ Multitasking needed. Must be flexible to deal with changing priorities on a daily basis.
EDUCATION/EXPERIENCE
§ High school diploma or GED as a minimum
§ 1-2 years of computer experience including relevant software applications including Word, Excel, PowerPoint, etc. Keyboarding skills for data entry.
§ 1-2 years of customer service experience
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
1 year
2 years
Shift:
8 hour shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Work Location: One location
· Serve as the key contact between the company and its customers
· Communicate with customers on a timely basis regarding products, technical issues, order status and other needs as required by each customer.
· Use problem-solving skills to find a way to yes in dealing with customers
· Manage customer account set up, establishing terms and keeping permits up to date.
· Ability to write detailed product proposals per customer requests.
· Process orders in the company information and accounting system.
· Conduct follow-up communication with clients to maintain a good relationship
· Identify customers possible needs to provide an overall service-oriented environment
· Develop good working relationship with product suppliers and manufacturer representatives as well as company teammates.
REQUIRED SKILLS
§ Stable character, reliable and customer focused, attention to detail and accuracy
§ Self-motivated with capacity to work independently
§ Ability to learn and understand technical product line
§ Able to read and understand drawings and technical documents
§ Excellent verbal and written communication skills
§ Appropriate personal appearance for business environment
§ Customer service experience and orientation
§ Information management skills
§ Organizing and planning skills
§ Multitasking needed. Must be flexible to deal with changing priorities on a daily basis.
EDUCATION/EXPERIENCE
§ High school diploma or GED as a minimum
§ 1-2 years of computer experience including relevant software applications including Word, Excel, PowerPoint, etc. Keyboarding skills for data entry.
§ 1-2 years of customer service experience
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
1 year
2 years
Shift:
8 hour shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Work Location: One location