Dreamline / Warminster, PA
Dreamline / Arlington, TX
Customer Service Representative
Customer Service Supervisor
About the Role:
The Customer Service Representative is responsible for managing customer queries and complaints. They will process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Essential Duties & Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents Manager at any time based upon need.
DreamLine is a proud Equal Opportunity employer, m/f/d/v.
Job Type: Full-time
Paid time off
8 hour shift
Weekly day range:
Monday to Friday
Ability to commute/relocate:
Warminster, PA 18974: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location