Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 18974, Warminster, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Job description

Dreamline / Warminster, PA

Dreamline / Arlington, TX

FLSA Code:

Non-Exempt

Position Title:

Customer Service Representative

Reports To:

Customer Service Supervisor

Job Family:

Division:

Customer Service

About the Role:

The Customer Service Representative is responsible for managing customer queries and complaints. They will process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Essential Duties & Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Qualifications:

High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents Manager at any time based upon need.

DreamLine is a proud Equal Opportunity employer, m/f/d/v.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Work setting:

Office

Ability to commute/relocate:

Warminster, PA 18974: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location