Customer Service/Service Dispatcher
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08052, Maple Shade, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Eastern Lift Truck Co., Inc.
We are seeking a Service Dispatcher to work with our talented team of Technicians.

WHO IS EASTERN LIFT TRUCK? Eastern Lift Truck Co., Inc. is a family-owned company, celebrating over 50 years strong. We provide sales, parts, rentals and service in all areas of the Lift Truck, Material Handling and Allied product business. ELTC has built a reputation for outstanding service, exceptional quality, and unmatched reliability for the past 50 years. Our core mission is to be our customers number one choice with ALL of their material handling needs. WHY WORK HERE? At ELTC we know that the employees are the heart and soul of the company. We seek out the best talent and offer tremendous opportunity for growth, competitive compensation and benefits for individuals who want a career with a great company that maintains a family feel!
MAIN DUTIES:

Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines
Schedule and dispatch planned maintenance to ensure timely completion
Receive service requests from customers and coworkers
Enter information into the computer
Assist with paperwork and prepare reports
May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors

REQUIREMENTS:

Dispatch experience desired
Must possess unwavering customer service drive and focus
Ability to multi-task and work in a fast paced environment
Must be a team player
Pleasant phone demeanor
Stable work history
Proficient with Microsoft Word and Excel

BENEFITS INCLUDE:

Medical, Dental, and Prescription Plan.
401K with partial company match
Short & Long Term Disability
Basic and Supplemental life insurance policies
Paid vacation and comp days
Paid holidays

Visit our website and learn more about an industry leader at: www.easternlifttruck.com.
Eastern Lift Truck is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets