Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08536, Plainsboro, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Customer Service Representative

Vacancy Number: req2542
Location: Princeton
Location Address: 777 Scudders Mill Road, Bldg.2, Suite 200 Plainsboro, New Jersey, 08536 United States
Closing Date: 1/27/2023
Be part of our journey As a global leader in speciality chemicals, we continue to succeed and strengthen our delivery of innovative, sustainable and high-performance solutions. We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever-growing market place.
Our ideal person As a business, its really important to us that we find the best person for the job and that you have the best opportunity to succeed in the role. To help, we have outlined our expectations for the role and what core skills and experiences we require as well as what would make you an ideal fit. In turn, we hope this helps you evaluate if this is the right job for you.
Croda is seeking a Customer Service Representative that will be responsible for providing outstanding customer service and support for the sales/order department for Croda North America. You will be primarily responsible for the order placement and fulfilment processes of a large customer base. The incumbent will ensure that every interaction with a customer will project Crodas image as a dependable, quality supplier who provides superior Customer Service.
Key Duties:
Order Management

Process customer orders
Effectively and promptly communicate import and production scheduling with production, logistics, and Import teams as necessary to meet customer requirements.
Provides higher quality of service to the customer by anticipating customer needs and taking action
Acts quickly and decisively in the execution of an order, seeks information as needed and attempts to gain knowledge regarding the customers business
Assures dependable, on-time shipment and delivery of products, paperwork that meets requirements and timely response to all customer requests
Maintain a close working relationship with Sales to ensure a keen understanding of implementation of key customer account strategies.
Identifies underlying problems or future situations
Prioritizes activities for most effective solutions
Support of Teamwork:
Solicits department opinion/input and promotes cooperation among team members
Develops or expands existing internal and external relationships
Shares goals and owns problems to achieve goals

Customer Service Support

Handle customer inquiries & special requests
Assist with providing pricing quotes, expedite sample requests, production information, spec sheets, MSDSs, C of As & proof of deliveries
Work closely with traffic to arrange truck shipments
Enter & maintain customer complaint tasks

Administrative Duties

Communicate customer forecasts to sales, production & imports
Escalate issues to management
Provide sales leads and cancelled order information to Sales
Provide appropriate information to Sales for new account setups.
Properly maintain OTIF information as required.
Perform all duties within the Companys SHE regulations. All other duties assigned by management.


Education / specialized training required


Bachelor's degree


Knowledge, Skills & Abilities:


Must have oral & written proficiency in the English language.
Ability to communicate confidently and effectively both on the telephone and in writing.
Proficient in MS Office (specifically Excel).
Competent in SAP/relevant IT business systems.
Self-motivated.
Able to meet deadlines.
Organized
Ability to work in a fast-paced environment
Flexibility
Attention to detail
Willingness to learn and desire to grow with the organization.
Must be able to demonstrate an ability to work well within a team.
Competence in general business dealings with strong mathematical skills.


Physical Demands:

Must be able to walk, stand or sit for a minimum of 8 hours per day. Must be able to travel by car and airplane; lift 30 lbs.
Croda recognizes employees as our strength and the diversity they bring to our workforce is directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans. This Organization Participates in E-Verify.