Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08638, Trenton, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Lincare is the nations leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking Customer Service Representatives to join our Ewing location.
WHY WORK AT Lincare?

Culture- An inclusive, open and friendly environment focused on our associates and their success
Benefits- Comprehensive benefits package with flexible options to fit your individual needs
Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients

Responsibilities:

Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population
Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments
Preparing and analyzing the billing and setup paperwork for patient services
Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
Recommending potential products or services to management by collecting patient information and analyzing customer needs
Actively participating in the training of new customer service and sales personnel

Qualifications:

High school diploma or GED required
Ability to learn and apply market and product information, as well as patient billing and insurance requirements
Problem solving skills
Documentation skills
Listening skills
Adept at resolving conflict
Ability to analyze information
Multitasking capabilities
Computer and technological literacy

Job Type: Full-time
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Vision insurance

Experience level:

No experience needed

Shift:

Day shift

Weekly day range:

Monday to Friday

Work setting:

In-person
Office

Ability to commute/relocate:

Westville, NJ 08093: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location