Customer Service Representative
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Location
08638, Trenton, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/07/23
Lincare is the nations leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking Customer Service Representatives to join our Ewing location.
WHY WORK AT Lincare?
Culture- An inclusive, open and friendly environment focused on our associates and their success
Benefits- Comprehensive benefits package with flexible options to fit your individual needs
Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients
Responsibilities:
Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population
Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments
Preparing and analyzing the billing and setup paperwork for patient services
Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
Recommending potential products or services to management by collecting patient information and analyzing customer needs
Actively participating in the training of new customer service and sales personnel
Qualifications:
High school diploma or GED required
Ability to learn and apply market and product information, as well as patient billing and insurance requirements
Problem solving skills
Documentation skills
Listening skills
Adept at resolving conflict
Ability to analyze information
Multitasking capabilities
Computer and technological literacy
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Vision insurance
Experience level:
No experience needed
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Ability to commute/relocate:
Westville, NJ 08093: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
WHY WORK AT Lincare?
Culture- An inclusive, open and friendly environment focused on our associates and their success
Benefits- Comprehensive benefits package with flexible options to fit your individual needs
Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients
Responsibilities:
Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population
Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments
Preparing and analyzing the billing and setup paperwork for patient services
Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
Recommending potential products or services to management by collecting patient information and analyzing customer needs
Actively participating in the training of new customer service and sales personnel
Qualifications:
High school diploma or GED required
Ability to learn and apply market and product information, as well as patient billing and insurance requirements
Problem solving skills
Documentation skills
Listening skills
Adept at resolving conflict
Ability to analyze information
Multitasking capabilities
Computer and technological literacy
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Vision insurance
Experience level:
No experience needed
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Ability to commute/relocate:
Westville, NJ 08093: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location