Customer Service Associate Nights/Weekends
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08540, Princeton, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Store - TRENTON-PRINCETON, NJ
For nearly 50 years, Michaels has been the destination where Makers get inspired, learn, shop, and create. We strive to cultivate an inclusive shopping environment for all Makers and work environment for all Team Members, providing a place of belonging and empowering everyone to bring their creative dreams to life. At Michaels, every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is passionate about leaving the world a better, more creative place by contributing to every make.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver friendly customer service, help customers shop our store and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unload and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Major Activities
Help customers shop, locate product they are looking for and provide solutions
Provide a fast and friendly check out experience; execute cash handling to standards
Engage customers on benefits of Rewards program and complete enrollments
Educate customer on Voice of Customer (VOC) survey
Assist with Omni channel processes, including BOPIS (Buy Online Pickup in Store) and Ship From Store (SFS)
Participate in the truck un-load, stocking and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process and general store recovery to ensure a well merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for other Team Members
Other duties as assigned

Preferred Type of experience the job requires
Retail and/or customer service experience preferred

Physical Requirements
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.