Customer Service Associate
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 18901, Doylestown, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24

We are continuously accepting applications for part-time Customer Service Associates (CSAs). Interviews are scheduled when openings are anticipated. Currently, there are openings at the Doylestown and Levittown branches for 16-hour per week CSAs (four 4-hr. shifts) and at the Doylestown branch for a 20-hour per week CSA (two 4-hour shifts, one 4.5-hour shift, and one full day alternating Fridays and Saturdays).

The ideal candidate is outgoing, expert with technology, and loves helping other people. You will greet, direct and provide information to library users and perform a variety of tasks related to managing user accounts and library materials. With the library systems RFID combined with self-check, staff are empowered to move out from behind a check-out desk and deliver higher levels of customer service. If you are energized by change and new challenges, this position will be a good fit for you.

Youll resolve problems and negotiate solutions with library users. You will be comfortable and capable promoting the librarys programs and services, using and demonstrating library resources and software in all formats, including computers, tablets, Smartphones and gadgets. Only candidates who are able to stream and download library ebooks onto iPads and other devices will be considered.

This is a physically demanding position that requires continuous standing, walking, bending, and crouching as well as lifting heavy items on a daily basis. This is a non-exempt bargaining unit position.

Minimum Requirements:

High school diploma or GED. Bachelors degree preferred.
One year of customer service experience
Some college and familiarity with public libraries is a plus.
Must provide or obtain at own expense the PA Child Abuse History Clearance, the PA State Police Criminal Record Check, and the FBI fingerprint background check.


16 hours per week Generally, four 4-hour shifts including mornings, afternoons & evenings and every other Saturday.

20 hours per week - Generally, two 4-hour shifts, one 4.5-hour shift, and one full day alternating Fridays and Saturdays.

Work schedules are variable, meaning you can be scheduled and must be able to work during any hours the library is open, including days and evenings. Managers cannot schedule around any work, school, or other commitments you may have. However, schedules for the upcoming month are provided two weeks prior to the start of the month and are generally consistent.

Compensation: $18.76 per hour probationary rate; $19.33 per hour regular rate

Apply By: Applications are continuously accepted for all libraries and schedules and interviews scheduled depending on anticipated openings. For current openings, position is open until filled.

To Apply: Please see the Bucks County Free Library website at for a complete job posting and instructions on how to apply.

Job Type: Part-time

Pay: $18.76 - $19.33 per hour


Paid time off

Experience level:

1 year

Weekly day range:

Weekend availability

Work setting:


Work Location: In person