Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Salary 16 – 18 yearly
Location 08876, Somerville, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Customer Service Representative
(in office role)

All U Sportwear
Custom Apparel and Sporting Goods Equipment
Position reports to corporate office in Somerville, NJ

Come join a leader in the custom apparel and sporting goods industry! All U Sportwear (a division of ULC Brands) is now hiring a
Customer Service Representative to join our rapidly growing organization. We are looking for men and women who are passionate about building relationships and helping organizations with their custom product needs.

This is a fantastic opportunity for a professional who thrives in a busy workplace. We are a growing specialty sporting goods company based in Somerville, New Jersey. Our company is over 15
years old and participates in a rapidly growing segment of the industry.

Responsibilities of the
Customer Service Representative

Work directly with organizations across the country in a consultative approach to outfit their group with custom apparel, hard goods, and accessories within their needs and objectives.
Will be involved in business development in a wide array of segments including sports organizations, schools, universities, corporations, non-profits, etc.
Where appropriate, encourage group organizers to run an All U Sportswear fundraiser to help brand and raise money for their organization.
Build rapport with prospective and current customers by answering questions and addressing concerns about our products, service, the marketplace, and/or their organization.
Update customer database with new information from customer calls and interactions.
Follow organization standards to maintain quality service and guarantee customers receive exceptional service through sales strategies.
Strive for improvement in order to maintain and exceed hitting company expectations.
Develop new business through referrals, prospecting, and lead follow up.
Other projects to support senior leadership as necessary.

Requirements of the
Customer Service Representative

Superior written and verbal communication skills and relationship building.
Urgency and pace with the ability to problem solve.
Work ethic and dedication to servicing customers.
Highly organized with attention to detail.
Must be an active listener to gain a clear understanding of the customerÆs needs and objectives.
Proficiency with Microsoft Office (Excel and Word).
Work independently while achieving high productivity and excellent customer responsiveness.

Customer Service Representative

Representing a company that stands behind your promises and empowers you to ensure customer satisfaction.
Competitive hourly compensation.
A steady flow of qualified leads through digital and referral marketing.
Organization tools including a CRM along with training.

Our enthusiastic, supportive staff will assist you in learning the company-specific products, services, and processes to assure your success in this role.

Qualified candidates should email a resume along with cover letter outlining your related industry experience. Please also describe your compensation requirements.

About Universal Lacrosse:

Universal Lacrosse is an entrepreneurial, creative business that is built upon a foundation of strong, collaborative relationships. We are a world-class team that has been servicing the specialty lacrosse and apparel industry for over ten years. We are passionate, innovative and committed to delivering the best in class in product and services to our customers across our various channels including Retail, Team Sales, Ecom and Events. We are deeply invested in our employeesÆ professional development, and we encourage a culture of constant learning and skill building. We want our team members to have all the tools and resources they need to take ownership of their career at Universal Lacrosse and develop an actionable plan for success. Our Company is committed to a culture of diversity and inclusion. We know it takes all types of people reflecting a broad array of backgrounds, personalities and points of view to make a great company. Our team is comprised of the most talented and dedicated people in the industry, from all walks of life and every age group. At Universal Lacrosse, diversity is one of our core values and one of our fundamental strengths.