Customer Service Representative / FT / 9-month Contract
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 18976, Warrington, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
We have a Customer Service Rep position available in Warrington, PA. We'd love to chat with you if you're interested in learning about us!
? Full-Time/ 9-month Contract position till 12/31/2023
? Work hours: 8 am to 4:30 pm (flexible starting time)
? Pay rate: $22-24 depending on your experience
? Hybrid job setting (2 days home and 3 days in the office)
Address: 865 Easton Rd, Ste 300 Warrington, PA 18976
? Entering orders, helping customers w/ issues, claims, and warehouse collab to get parts out on time
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
Who you are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what youre looking for!
About the job
The Customer Service Representative provides after sales support to internal and external customers by addressing all parts related inquiries in a timely and courteous manner to ensure customer satisfaction. Currently, this is a hybrid-model opportunity located in Warminster, PA.
As a part of the team, you will:

With minimal supervision, answer phone and provide assistance to the customers in the form of quotations, order processing, technical information, and problem solving.
Provide backup support for the customer service website by responding to or forwarding customer inquiries.
Ensure accuracy by providing customers with assistance in determining correct part numbers through the use of manuals, drawings, help desk, etc.
Perform all functions necessary for proper processing of customer orders and quotations through the use of the internet, order entry system, and PC software.
Address complaints resulting from customer error or that of other external or internal sources.
Authorize customer return of parts not needed or parts shipped in error.
Assist Accounts Payable/Receivables in basic accounting functions, such as processing credits for part returns, providing proof of delivery to ensure proper payment of invoices, receiving POs so vendors can be paid.
Provide follow up on backlog to ensure the invoicing is accomplished in a timely manner and that orders are properly dated in the system to provide for an accurate backlog report.

What you know

High school diploma
Two (2) years experience in a customer service role
Excellent interpersonal, communication and organizational skills
Strong desire to provide quality service with a team approach to achieve customer satisfaction.
Strong PC skills in word processing, spreadsheet and database software.

Job Types: Full-time, Contract
Pay: $22.00 - $24.00 per hour

8 hour shift
Day shift

Weekly day range:

Monday to Friday

Ability to commute/relocate:

Warrington, PA 18976: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

This is a 9-month Contract position (till 12/31/2023). Are you ok with this short term contract position?


High school or equivalent (Required)


CSR: 2 years (Required)

Work Location: Hybrid remote in Warrington, PA 18976