M-F Customer Service Specialist
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08512, Cranbury, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, well provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe youre right for the job, this is the place to prove it!
The Circulation Specialist works cross-functionally with external customers, media operations and order entry specialists on receipt of incoming subscription calls and emails. This position is key in delivering courteous and prompt responses to our subscribers and other internal customers.
Scope of Influence:
Internal client group: Teams that include media operations, order entry and all internal customers
External client group: subscribers and other customers
Responsibilities

Provide courteous and professional responses to customer requests and questions
Customer inquiry and research
Order entry of customer requests including but not limited to canceling subscriptions, changing delivery address, adding new subscriptions and other miscellaneous requests
Provide courteous and professional responses to customer requests and questions
Customer inquiry and research
Order entry of customer requests including but not limited to canceling subscriptions, changing delivery address, adding new subscriptions and other miscellaneous requests
Provide data entry support to internal teams
Open and sort incoming mail

Qualifications

Bachelor's Degree required
Proven work educational/professional experience in customer service
Strong proficiency with Microsoft office products (Excel, Word) as well as proven analytical and reporting skills
Demonstrated organization skills, attention to detail and work independently to manage multiple responsibilities and meet all deadlines
Outstanding problem solver with excellent customer services skills handling matters in a courteous and timely manner with outstanding written and oral communications
A team player with the ability to work in an evolving fast-paced environment

MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed At Will. This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.
Job Type: Full-time
Pay: Up to $45,000.00 per year
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Ability to commute/relocate:

East Windsor, NJ 08512: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Required)

Work Location: One location