Customer Coordinator
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location Warminster, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Stair Ride is a full-service, consultative, home access business enabling older individuals and individuals with disabilities to remain in their homes. Stair Ride is built on the foundation of quality and service that we have provided since 1965 to over 7,000 customers in the Greater Philadelphia area. We are a healthcare driven construction business where the core services revolve around residential access and mobility.
This role combines aspects of Customer Service, Inside Sales, and Scheduling Coordinator. The ideal candidate will have experience handling busy phone lines, basic knowledge of benefits would be a plus, and basic knowledge of computers and CRM software.
Core responsibilities include:

Each morning, capture all inbound inquiries left by Voice Message or Email
Follow up and triage service related calls
Enter new opportunities into web based Blue Folder software (CRM/Scheduling)
Work with team to set and adjust daily schedule for Field Associates
Work with team to prepare paperwork for Field Associates
Installations, Evaluations, Service Calls
Follow up with new customer inquiries and open inquiries from prior periods
Manage busy 3-line phone system with VP, Administration
Provide information for potential customers and schedule evaluations
Address client questions regarding ongoing rental payments
Address client equipment service requests
Take payments by phone
Receive and manage site photographs and other paperwork to be stored and scanned into Blue Folder
Learn about specific paperwork and billing requirements for Agency (non-private pay) clients
Medicaid Managed Care companies and social service organizations
Eventually be able to handle some of these more administratively complicated clients
Follow up and maintain rapport with Service Coordinators to contact Agency clients and expedite payments, permissions and client communications
Communicate throughout the day via phone and text with Field Associates to make adjustments and additions to the daily schedule throughout the day

Job Type: Full-time
Pay: $42,000.00 - $58,000.00 per year
Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Experience level:

1 year
2 years

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Work setting:

In-person

Ability to commute/relocate:

Warminster, PA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location