HVAC Dispatcher / Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08618 , Trenton, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Allied Experts located in Cherry Hill, NJ is looking to hire a full-time HVAC Dispatcher / Customer Service Representative. Are you great on the phone? Do you enjoy providing great customer service in a fast-paced office environment? Are you interested in starting a career with a stable and respected HVAC company? This HVAC Dispatcher / Customer Service Representative position pays a competitive hourly wage, depending on experience. You will also be eligible for benefits including medical plans, company-paid life insurance, additional insurance plans, paid time off (PTO), and paid holidays. If this sounds like the opportunity for you, apply today!
At Allied Experts our goal is to help homeowners achieve greater comfort, indoor air quality, and energy efficiency for a higher quality of life. We provide residential services including heating, cooling, plumbing, weatherization, and insulation. Energy efficiency is our specialty. Our service area includes Cherry Hill and over 130 municipalities across New Jersey. What sets us apart in our industry is our focus on outstanding customer service as well as getting to the root cause of home performance issues by taking a "whole-house" approach and offering the best proposal for the client. Consequently, we were named the nation's #1 ranked Home Performance With Energy Star Contractor in 2016 and have been recognized six times as Century Club Award Winners by the EPA.
We maintain a high employee retention rate, allowing us to consistently provide these quality services. This is due to our company culture and the opportunities we provide for our employees. We offer a team-oriented environment where we look out for each other and are accountable to one another. We challenge everyone to become the best at their profession for their own benefit as well as that of our entire team.
As an HVAC Dispatcher / Customer Service Representative, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or on your computer.
Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. You also communicate with the warehouse to help arrange prompt delivery of HVAC parts and equipment.
You also make phone calls to inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. Afterward, you verify that services have been performed appropriately and clients are happy. You are happy to perform a variety of office duties as needed. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

Excellent communication skills
At least 3 years' of dispatcher experience
Able to read fieldwork orders
Able to operate Microsoft Office Suites

Construction experience is preferred, but not required. Are you dependable? Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Are you attentive to detail? Are you friendly and patient? If you answered yes, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 08034