CSR - Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08016, Burlington, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Hoffman's Exterminating has an open position of CSR - Customer Service Representative to act as a liaison, provide service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities

Manage large amounts of incoming calls.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.

Skills

Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Routing experience is a plus.
Technology skills are a plus.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.

Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday
Weekend availability

Supplemental pay types:

Bonus pay
Commission pay

Education:

High school or equivalent (Required)

Experience:

Customer Service: 1 year (Required)
Service Industry: 1 year (Preferred)

Work Location: One location