Manage large amounts of incoming calls.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Routing experience is a plus.
Technology skills are a plus.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Flexible spending account
Paid time off
8 hour shift
Monday to Friday
Supplemental pay types:
High school or equivalent (Required)
Customer Service: 1 year (Required)
Service Industry: 1 year (Preferred)
Work Location: One location