Overnight Cleaner / Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08628, Trenton, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
The following are essential to the job. While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
Job Description:
Cleaner

Responsible for all basic cleaning in and around hangar, including the lobby, bathrooms, break room, pilot rooms, hallways, and office spaces.
Cleans floors and rooms including dust mopping, damp mopping, sweeping, vacuuming, dusting, picking up larger objects off the floor, and spot cleaning glass and windows.
Cleans restrooms, including restocking dispensers, emptying trash, cleaning and sanitizing fixtures, cleaning mirrors, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets and urinals.
Vacuums, empties trash, and replaces liners.
Sets up, stocks, and maintains cleaning equipment and supplies.
Monitors and maintains sanitation and organization of assigned areas.
Assists other departments when needed to ensure optimum service to guests.
Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
Performs additional duties as needed.

CSR - Customer service duties will be secondary as we are closed after 10:00pm, and include:

Delivering a proactive and personalized service to Private and Corporate Aviation clientele.
Arranging services including hotel, catering, and ground transportation.
Coordinating aircraft services, such as fuel and ramp or hangar accommodations.
Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
Educating customers on available services, promotions and programs.
Processing payments
Answering customer questions
Confirming aircraft services, such as fuel and ramp or hangar accommodations.
Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication
Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents.
Operate a multi-line telephone and use the company-approved greeting.
Assist visitors with their luggage in the FBO and outside to/from aircraft
Exhibit a positive attitude, consideration and courtesy to everyone at all times.
Drive cars, vans or other shuttles
Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns.
Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity
Ability to prioritize and perform multiple tasks simultaneously.
Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
Ability to read small print
Other duties as requested

Position Requirements

We are looking for team members with a High School Diploma or General Education Degree (GED).
Excellent interpersonal, verbal, and written communication skills.
Proficient computer skills
Must possess a valid state Driver's License.
Previous customer service experience preferred.

An Equal Opportunity Employer M/F/Disability/Vet
Job Type: Part Time/Full Time
Application Questions You have requested that Indeed ask candidates the following questions:

How many years of customer service experience do you have?

Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:

401(k)
Flexible schedule
Health insurance
Paid time off

Shift:

8 hour shift
Night shift
Overnight shift

Weekly day range:

Weekend availability

Ability to commute/relocate:

Ewing, NJ 08628: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

License/Certification:

Driver's License (Required)

Work Location: One location