Hilton Guest Service Agent (Weekend Mornings and Weekday Evenings)
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08054, Mount Laurel, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
We are hiring a Hilton Guest Service Agent. Could this be you? Hilton/OnQ experience is ABSOLUTELY REQUIRED to apply for this position.
Do you have a genuine warmth and helpful nature?
Do you understand the importance of a great first impression?
Do you enjoy making others smile?
As a Front Desk Agent, you will enjoy a flexible schedule and have a chance to interact with all staff and guest daily finding numerous opportunities to brighten someone's day! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality.
SUMMARY: Accommodates guests of the hotel by performing the following duties QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS: Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Promptly and effectively deals with guest requests and complaints Answers and routes calls as appropriate; takes guest messages with accuracy Responsible for cash drawer contents and transactions during shift Maintains accurate records including cash flows, registration card, reservation cards, and property walks Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass-on log Replenishes breakfast as needed and keeps area clean Ensures common area/lobby is clean Performs laundry functions as directed All other duties as assigned
COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving Identifies and resolves problems in a timely manner Customer Service Responds promptly to customer needs; Responds to requests for service and assistance Team Work Contributes to building a positive team spirit Diversity Shows respect and sensitivity for cultural differences; Promotes a harassment free environment Organizational Support Follows policies and procedures including but not limited to, dress code policies Adaptability Adapts frequent changes, delays, or unexpected events Attendance/Punctuality Is consistently at work and on time Dependability Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with alternative plan Initiative Asks for and offers help when needed Planning/Organizing Prioritizes and plans work activities; uses time efficiently Professionalism Treats others with respect and consideration regardless of their status or position Quality Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality Quantity Meets productivity standards; Completes work in timely manner Safety & Security Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
EDUCATION/EXPERIENCE: Less than a high school diploma; or up to one month related experience or training; or equivalent combination of education and experience LANGUAGE ABILITY:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in writing, orally, or diagram dorm. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for nearly 100% of the shift; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds

Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance


8 hour shift
Day shift or Evening Shift
Monday to Friday
Weekend availability


High school or equivalent (Preferred)


Hotel Front Desk: 1 year (Preferred)
Hilton OnQ System: 1 year (Preferred)

Work Location: One location