Float Spa Team Member (Customer Service / Client Experience Specialist)
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08648, Lawrence Township, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
We have a GREAT Team, the BEST clients, great perks, a relaxing work environment, and flexible hours to accommodate students and those with other jobs!
Applying through indeed is NOT your last step, you must FIRST complete the application form on our website before we would reach out or consider you for our Team. Please go to this website to complete our application as soon as possible: https://www.eastcoastfloatspa.com/princeton-jobs
Watch our quick 1 minute video to learn more about our unique Spa: https://youtu.be/I71m0oAZFOU
See what our Team Members are saying about working at East Coast Float Spa below, and then please take a moment to complete the initial application on the website above if you're interested in joining our team:
"ECFS has wonderful values and employees who not only honor them but go above and beyond. Everyone was so kind and helpful to one another, and the environment was beyond pleasant to work in. I have never seen such wonderful client satisfaction before."
"Im really grateful for my time as an East Coast Float Spa Teammate and I welcome everyone else who is coming in!"
"This is the best job I have ever had!"
"I cannot ask for a better job!"
"I am so grateful to be an East Coast Float Spa Teammate!"
"Im so happy to be a part of the East Coast Float Spa Family!"
"Im stoked to be a part of the East Coast Float Spa team and I look forward to meeting everyone else who joins the team!"
"Your team has created such a welcoming and open environment that not only enhanced the passion I had for this job, but made it a pleasure to come to work each day. I am so proud to have been part of a company with such inspiring core values"
Job Summary
Join the East Coast Float Spa Team! We're looking for positive attitudes, self-motivated, and team-players with a great work ethic! We have flexible hours to accommodate school or other jobs and a great team environment that supports professional development while helping others discover all of the benefits of Floatation Therapy here at our all-natural Spa. Please note that this is an entry-level position and we will fully train you so that you do not require prior Spa experience.
The Client Experience Specialist will be responsible for the day-to-day interactions with clients and upkeep of the Float Spa, which includes but is not limited to: checking-in clients, setting proper expectations of the Floating experience, explaining the benefits of Floating and other relaxation services offered at East Coast Float Spa, cleaning the Spa and the Float Rooms, answering client inquiries in person, on the phone, on social media, or via email, and selling various services and products.
Primary job functions include the following:

Ensure clients receive consistently outstanding service that will leave them talking about us in a positive way.
Interact with clients in the Front Lobby and in the Post Float Lounge.
Up-sell and cross-sell different services and products.
Perform various cleaning duties in the Spa and between Floats.
Process payments and schedule services.
Answer the phone and promptly return any missed phone calls.
Open or close/lock up the Floatation Therapy Spa.
Maintain high attention to detail to ensure procedures are followed correctly.

Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour

Flexible schedule
Professional development assistance
Referral program

Experience level:

No experience needed


Day shift
Evening shift
Morning shift

Weekly day range:

Monday to Friday
Weekend availability

Work setting:


COVID-19 considerations:Even though Float Therapy strongly promotes social distancing by its very nature, we have made improvements and process changes to account for the new-normal to help keep you and our clients safe while at East Coast Float Spa. eastcoastfloatspa.com/covid19
Application Question(s):

Are you at least 18 years of age?


English (Required)

Work Location: One location