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CSR - Customer Service Representative

$16 – $18 yearly

Mercer County Works

Last Updated: 10/09/21

Job Description

Position: Warehouse Customer Service RepresentativeLocation: CranburyHours: Mon-Fri 9:00am-5:30pmGeneral SummaryThe Warehouse Customer Service Associate is responsible for the performance of a variety of data-entry tasks, such as keeping records of all incoming and outgoing shipments. Check each shipment against shipping invoices or bills of lading. This role is responsible for the timely and efficient completion of a variety of daily functions related to inbound and outbound processes, which includes data-entry, report development and generation, scheduling, filing and internal and external customer communications. Position is responsible for maintaining standards of safety, accuracy and productivity.Primary Responsibilities1. Performs data entry functions within assigned work area.2. Performs administrative functions within assigned work area.3. Coordinates and schedules pick-ups.4. Ensures timely and accurate shipment processing.5. Consolidates shipping in a timely and acceptable manner.6. Adheres to Vendor Routing Guide.7. Support computer room function; generating labels for daily production orders.8. Tracks monthly rack audit information in Maintenance Connection.9. Tracks recurring Material Safety Data Sheets in Maintenance Connection.10. Supports Operation analyst generating various custom reports from Warehouse Management System for work orders.11. Performs inventory adjustment audits.12. Ensures company policies and procedures are followed, and other duties as assigned.13. Support may include data entry.14. Analysis of workload, communication with other departments, and outside business units or transportation carriers.15. Responsible for collecting, collating, and disseminating the departmental data in the appropriate report formats.16. Responsible for maintaining appropriate levels of office supplies, disseminating interoffice mail, etc.Education/Experience1. High school diploma or equivalent and one (1) year of related data processing experience, ideally within a distribution center environment2. One (1) year of experience involved in performing work in a warehouse/clerical environment that requires the use of various warehouse/clerical practices3. PC skills required (Microsoft Windows, Microsoft Office (EXCEL, WORD)4. Familiarity with Radio Frequency (RF) equipment is preferred5. Strong sense of urgency, attention to detail and flexibility in meeting deadlines6. Excellent verbal and written communication skills7. Customer service driven8. Strong team playerPhysical/Cognitive RequirementsWith or without accommodation:1. Ability to follow policies and procedures.2. Ability to read, write and interpret information.3. Ability to add, subtract, multiply and divide.4. Ability to use hands to manipulate, handle, or feel.5. Ability to sit/walk/stand for up to 8 hours per day.6. Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.7. Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.8. Ability to lift/carry items less than 50 pounds.Job Types: Full-time, TemporaryPay: 16.00 - 18.00 per hourSchedule:8 hour shiftMonday to FridayOvertimeEducation:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)UPS/FEDEX Systems: 1 year (Preferred)Call Center: 1 year (Preferred)Shipping & receiving: 1 year (Preferred)Work Location:Multiple locations



Company Details

Princeton, New Jersey, United States
Mercer County Works is the fastest growing, hyper-local job engine committed to diversity, equity and inclusion (DE&I) as well as workforce re-entry programs.  At Mercer County Works, we help people get jobs through a dedicated job engine for Mercer County (NJ) and its surrounding areas.  How do we accomplish this?  Whether you are looking to build your professional profile (job...