Customer service manager is responsible to oversee all aspects of customer service department. In addition, maintaining of customer satisfaction by providing problem-solving resources and managing staff. Provide excellent and effective customer service to all customers including the end users, external sales, and internal departments
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Determines customer service requirements by maintaining contact with customers; benchmarking best practices; analyzing information and applications.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; detecting and diagnosing network problems.
Accomplishes information systems and organization mission by completing related results as needed.
Other duties as required or delegated
ESSENTIAL JOB REQUIREMENTS AND QUALIFICATIONS:
Tracking Budget Expenses
Excellent communication and organization skills
Ability to multi-task, prioritize, and manage time effectively
Strong phone contact handling skills and active listening
Able to interpret and identify issues to be elevated to the management
Able to work beyond normal work hours schedule if necessary
Strong understanding and proven track record of confidentiality
Strong knowledge of Microsoft Office programs Word, Excel, Outlook
Research and gather information in a timely manner
Follow all SOPs accurately
Handle and complete special projects as required
Follow cGMP (current Good Manufacturing Practices)
Follow all DEA requirements
High school diploma or equivalent, college degree preferred
While performing the duties of this job, the employee is required to walk, sit, and use hands to finger, handle or feel tools or controls, reach with hands and arms, balance, stoop, crouch, bend, talk and hear. The employee must lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, and depth perception.
The job demands here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended and should not be an exhaustive list of all principal job elements essential for recruitment and selection, for making fair job evaluations and for establishing performance standards. The percentage of time spent performing the various job duties is not absolute. The incumbent, who has the right to amend, modify, or terminate this job in part or in whole. This document is not a contract for employment.
Job Type: Full-time
Pay: $70,000.00 - $130,000.00 per year
8 hour shift
Monday to Friday
Work Location: In person