The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Manheim and ancillary partners.
Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
May work across other departments to train on resolving different client issues.
The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.
Ability to handle a high volume of inbound and outbound calls.
Tremendous customer service skills.
Detail-oriented, greaproblem-solvinglving. Accurate and thorough in your work and can mainhigh-qualityality work independently.
Speaks clearly and persuasively in both positive and negative situations; listens and gets clarification; responds well to questions. Ability to write clearly and effectively and document activities.
Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives.
Job Type: Full-time
Pay: From $19.00 per hour
Paid time off
Work from home
Under 1 year
Weekly day range:
Monday to Friday
Work Location: One location