Customer Care Executive
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Care Representative
Location 08816, East Brunswick, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
BrightStar Care of East Brunswick/New Brunswick, NJ,is hiring for a dynamic Customer Care Executive, based out of our well established office in East Brunswick, NJ. We are a home care company who believes in Serving with Passion and Doing the Right Thing We deliver Higher Standard of Care. We are independently operated and owned and we strongly live our values of work-life balance by providing our employees with the following benefits:

Competitive pay including bonus
Health, Dental, Vision, Accident, and Life insurance options available
401(k)
PTO
Chance to work with the leadership team of the Branch
Opportunities to Grow, our company is expanding into new locations
Weekly pay with direct deposit
Employee of the month program
Supportive and rewarding work environment

Responsibilities:

Consistent client experience and responsible for ensuring proper communication between caregivers, customer and the office.
Ensure every active case is scheduled as per the plan of care.
Be proactive in reaching out to the caregiving staff which includes aides, therapists and nurses to ensure their availability for assigned shifts.
Work with the recruitment team for any open shifts that needs caregivers.
Ability to develop rapport and gain confidence of the caregiving staff.
Ability to communicate effectively with customers and work closely with the community outreach manager.
Manages the customer care procedures and serves as point of contact for client/customer relations.
Supports and uses all technology tools to schedule staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.

Requirements:

High School Diploma required
Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)
Flexibility and good time management skills A MUST
Prior experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
Excellent organization and planning skills.
Transportation to meet the needs of position and scope of job responsibilities.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Job Types: Full-time, Part-time
Pay: $42,000.00 per year
Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Vision insurance

Experience level:

1 year

Weekly day range:

Monday to Friday

Work setting:

Office

COVID-19 considerations:Masks are optional
Ability to commute/relocate:

East Brunswick, NJ 08816: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location