Customer Care Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Care Representative
Location 19019, Philadelphia, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Equivalent Experience


Our client out of South Philadelphia, PA, who is a leader in the Automotive Industry, is looking for their next Customer Care Representative to join their team! Please see below for the detail information regarding the opportunity:
*The Shift for this opportunity:*

9AM - 5PM two days a week
12PM - 8PM two days a week
9AM - 5PM on Saturday

*This shift is on site five days a week*
Candidate will be responsible for helping customers from initial online inquiries/phone calls up until the point of sale so they are very involved in the sales process.
1. Daily, via the telephone and Internet, responds to customer inquiries regarding new and pre-owned vehicle inventory.
2. Answers customer responses and replies to customer e-mails daily.
3. As they are received, promptly responds to incoming sales calls/customer inquiries.
4. Determines vehicle needs by asking questions and listening to customer needs.
5. Recommends alternate vehicle choices, when necessary.
6. Keeps abreast of new products, features, accessories, etc., as well as recommends those things to customers.
7. According to predetermined work plan, on a daily basis, makes follow-up calls to customers.
8. Maintains a follow-up system that encourages repeat and referral business, which contributes to customer satisfaction.
9. Maintains a prospect development system and consistently implements that system.
10. Set Appointments with prospects to visit showroom or meet at a place of their choice
11. Meet with Prospects during appointment times. Review vehicle choices and features. Work all steps to the sale and finalize purchase and paperwork with customers and dealership staff
12. Establishes, implements, and maintains personal income goals that are consistent with dealership standards of productivity.
13. Move vehicle from lot to front of store on occasion for customers to take test drive. They will also take customers on test drive as well.
Additional Skills & Qualifications:

Answer incoming customer inquiries via phone and email
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns

Entry Level

About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call [Register to View] or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.