Client Success Specialist
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Collections Specialist
Location
19019 , Philadelphia, Pennsylvania, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
This is a full-time, remote opportunity.
Gubagoo, a division of Reynolds and Reynolds that focuses on conversational commerce, is looking for a Client Success Specialist to create and nurture long-term relationships with customers. In this role, you will be the face of the company to resolve any issues that arise, help us safeguard our revenue, and retain customers. The most successful Client Success Specialists are empathetic to customer needs, resourceful and self-starters. Our top associates enjoy building customer relationships through frequent and effective communication, collaborating with teammates and other internal departments, and ensuring customers are satisfied with our products and services. Starting salary ranges from $40,000-$45,000 yearly.
Responsibilities:
Understand client needs and customize existing business programs to meet their needs
Provide client support and handle client communication effectively
Manage client businesses to achieve profitability
Maintain existing clients to achieve revenue goals
Inform clients about company products, services and promotions
Ensure that client requests are answered timely and accurately
Develop new strategies to improve client satisfaction
Collaborate with internal teams to address customers needs
Maintain up to date knowledge about company products and services
Requirements:
Bachelors degree or equivalent experience in customer success roles
1-2 years+ customer facing experience
Excellent written and verbal communication skills
Exceptional time management & organization skills
Customer oriented attitude and problem solving aptitude
Able to work outside of regular business hours
Experience with CRM systems and/or social media integrations a plus
Gubagoo, a division of Reynolds and Reynolds that focuses on conversational commerce, is looking for a Client Success Specialist to create and nurture long-term relationships with customers. In this role, you will be the face of the company to resolve any issues that arise, help us safeguard our revenue, and retain customers. The most successful Client Success Specialists are empathetic to customer needs, resourceful and self-starters. Our top associates enjoy building customer relationships through frequent and effective communication, collaborating with teammates and other internal departments, and ensuring customers are satisfied with our products and services. Starting salary ranges from $40,000-$45,000 yearly.
Responsibilities:
Understand client needs and customize existing business programs to meet their needs
Provide client support and handle client communication effectively
Manage client businesses to achieve profitability
Maintain existing clients to achieve revenue goals
Inform clients about company products, services and promotions
Ensure that client requests are answered timely and accurately
Develop new strategies to improve client satisfaction
Collaborate with internal teams to address customers needs
Maintain up to date knowledge about company products and services
Requirements:
Bachelors degree or equivalent experience in customer success roles
1-2 years+ customer facing experience
Excellent written and verbal communication skills
Exceptional time management & organization skills
Customer oriented attitude and problem solving aptitude
Able to work outside of regular business hours
Experience with CRM systems and/or social media integrations a plus