Peer Support Specialist I (Military / Veteran)
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Collections Specialist
Location 08901, New Brunswick, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Position Details

Position Information

Recruitment/Posting Title

Peer Support Specialist I (Military / Veteran)

Job Category

Staff & Executive - Healthcare - Medical and Patient Services


UBHC-Vets 4 Warriors


Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHCs 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Peer Support Specialist I (Military / Veteran) in the Vets4Warriors Call Center for Rutgers University Behavioral Health Care.

Peer Support Specialist I (Military / Veteran) performs functions in support of the Units mission providing person centered, culturally competent, and consumer friendly services to individuals who contact the Call Center. Receives telephone, chat, and text requests for service, undertakes review of the service need of the caller or consumer, and responds by offering peer support and appropriate referrals and dispositions.

Among the key duties of this position are the following:

Provides assistance to the Peer Support Specialist IIs & IIIs, as needed.
Is the point of escalation for situations on the call center floor.
Works with the clinician on duty or on call for crisis calls coming into the call center.
Develops and maintains a peer to peer relationship with individuals served so that he/she can identify emotional, psychiatric or behavioral changes with may require further support.
Utilizes own experiences as a vehicle to connect and establish rapport and relationship building with individual served.
Promptly responds to all service requests.
Demonstrates the ability to use a standardized template thoroughly and efficiently to guide a telephone screening of the service needs of all populations with the full array of behavioral health problems.
Demonstrates the ability to identify contacts that need a higher level of intervention, and follow departmental protocol for handling and triaging crisis or high risk calls.
Documents all contact information in accordance with departmental protocols and accurately and appropriately inputs data in units informational system.
Interacts efficiently with computer to obtain/enter information for specified items in the appropriate protocol.

Position Status

Full Time

Hours Per Week

Daily Work Shift


Work Arrangement





Position Salary

Annual Minimum Salary


Annual Mid Range Salary


Annual Maximum Salary


Standard Hours


Union Description

Teamsters, Local 97

Payroll Designation



Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to

Seniority Unit

Terms of Appointment

Staff - 12 month

Position Pension Eligibility



Minimum Education and Experience

High School diploma or equivalent.
One (1) year of related experience is required, such as working for the Vets4Warriors program either as a Peer Support Specialist II or III.
At least seven (7) years of active duty service or have served ninety (90) days in a combat zone which includes medically discharged or medically retired service members or have served eight (8) years in the National Guard or have the demonstrated ability to perform the essential duties of the position based on relevant life experience or as a caregiver to one of the above service members.


Required Knowledge, Skills, and Abilities

Demonstrated ability to use a computer to record services and other basic office functions.
Demonstrated ability to work independently and as a member of a team.
Will be required to work nights and weekends.

Preferred Qualifications

Prior lead experience.
Bachelors Degree in a relevant social or health care field.

Equipment Utilized

Physical Demands and Work Environment


: Ability to speak clearly and write proficiently. Hearing is essential. The ability to focus on the task at hand despite numerous interruptions. Must be able to sit for extended periods of time and document into an electronic contact record. May be required to lift up to 20lbs.


: Handles phone requests under time and decision-making pressure. Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting. Handles emergency or crisis situations.

Special Conditions

Family members are encouraged to apply.

Posting Details

Posting Number


Posting Open Date

Special Instructions to Applicants

Regional Campus

Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus

Downtown New Brunswick


New Brunswick



Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidates offer of employment or disciplinary action up to and including termination.