Automotive Customer Retention Specialist
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Collections Specialist
Location 08619, Trenton, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. Thats why we are listening, open to learning new things about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs:

Health Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) with Employer Match
Paid Time Off
Tuition Reimbursement
Exclusive pricing and concierge sales support on new and used vehicles

Holman has an outstanding opportunity for a Portfolio Management Coordinator to join the Holman Family.

Create appointments or turn over engaged portfolio customers for store follow up
Identify opportunities to create an maintain loyalty
Monitor portfolio to identify opportunities
Manage customer lifecycle to maintain loyalty and increase retention
Establish and maintain productive rapport with Customers
Articulate and deliver Value Proposition
Identify and understand customers needs
Communicate effectively with internal and external customers
Excellent communication skills
Phone calls, emails and text
Manage multiple platforms
Key understanding of general Brand knowledge

Qualification Criteria:

Automotive Retail experience
Customer service or Account management experience
A track record of performance excellence
Ability to work independently
Business acumen and/or equivalent industry knowledge
Familiarity with standard concepts, practices, and policies of the Customer Engagement Center
Strong working knowledge of Holman policies and CEC best practices
Proven track record with achieving/exceeding department performance metrics
Ability to work flexible work schedule (includes nights and weekends)
Work from Home experience preferred
Bachelor's degree or 3+ years of experience working in a customer service/ lifecycle related field preferred

The Holman Family Difference:
Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. Growth and development opportunities to help you achieve your career goals.
Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and Transportation and Logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving Whats Right.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $24.00 per hour

401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Work from home

Experience level:

2 years


Day shift

Weekly day range:

Monday to Friday
Weekend availability

Work setting:



Automotive: 2 years (Required)
Customer retention: 2 years (Preferred)

Work Location: Hybrid remote in Hamilton Township, NJ 08619Health insurance