Customer Success Specialist
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Collections Specialist
Location Horsham, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Manufacturing client in Horsham, Pa is looking for a full time Customer Success Specialist. The Customer Success Specialist will ensure effective support is provided throughout sales cycle with the objective of optimizing customer acquisition and retention activities. Management of customer retention programs will be a primary focus. Additionally, managing customer-related processes, key information, and needs will be critical.
Temporary to Permamnet Opportunity.
Starting at $18.00, compensation based upon experience.
Monday-Friday 9:00-5:00
ESSENTIAL JOB FUNCTIONS:

Management of customer retention programs
Manage customers and related processes as needed
Contract coordination and preparation
Customer communications via phone and email
Inter-departmental coordination including but not limited to:
Quality: tracking of customer quality tickets and metrics
Accounting: facilitation of customer and accounting team coordination
Follow up and tracking of leads, quotations, orders
Provide support to Customer Success Managers, Business Development, etc.
Regional marketing support as needed (tradeshow coordination, literature fulfillment, etc.)

COMPETENCIES:

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Start your application here
(copy and paste into browser): https://hrcenter.ontempworks.com/en/JJStaff
J & J pays WEEKLY and we offer Direct Deposit, Medical, Dental and Vision Benefits, Paid Time Off, and a $$$ Referral Bonus $$$
For more information contact our office at: [Register to View] .
Since 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. Put your trust in J & J.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

Day shift

Weekly day range:

Monday to Friday

Ability to commute/relocate:

Horsham, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service: 1 year (Required)
Order entry: 1 year (Required)

Work Location: One location