Bilingual Call Center/Warehouse Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Call Center
Location 08054, Mount Laurel, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
About Us
Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.
Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.
Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.
Job Descritpion
We are currently seeking a representative to support our Fieldprint Site Support Department. Fieldprint Site Support Representatives build and maintain Fieldprint Station workstations, manage parts inventories and repairs, and provide end users with any necessary technical support and training.
Fieldprint Station Deployment

Builds, tests, tracks and deploys Fieldprint Station workstations in a reliable and reproducible manner.
Creates and tracks initial user accounts that are installed on all machines.
Logs all hardware and software that is deployed and tracks shipping to ensure arrival at remote sites.
Provides installation services and startup testing on new units to ensure they are functioning properly in the field.
Develops build documents that details the setup processes and configuration settings of the various Fieldprint Station implementation options.

Fieldprint Station Support

Provides technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country. Support includes both phone/email support and onsite support as necessary.
Provides return authorizations and manages the shipping process for devices in the field that are defective.
Manages spares inventory levels to ensure that spares are on hand and manages the warranty repair process with vendors to ensure that defective units are repaired/replaced in a timely fashion.

Fieldprint Station Training

Provides end user training either via phone or in person as required to ensure that end users are able to use the Fieldprint Station and LIVESCAN device successfully.
Understands and provides training on scanning protocols to ensure that end users are both aware of and capable of following Fieldprints scanning requirements.

Required Skills

Excellent verbal and written communication skills.
Work with a diverse population.
Knowledge of basic computer terminology and parts of a computer.
Knowledge of various necessary software and hardware programs.
Manage multiple tasks or projects.
Able to travel.

The candidate we are seeking will have a high school diploma or equivalent.
Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
Employee referral bonus program
Commuter benefit program

Additional Information
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran
Job Type: Full-time
Pay: From $16.00 per hour

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance


8 hour shift
Day shift

Weekly day range:

Monday to Friday

Ability to commute/relocate:

Mount Laurel, NJ 08054: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Can you work 10am-6pm?


Spanish (Required)

Work Location: In personHealth insurance