Call Center Coordinator
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Call Center
Location
19044, Horsham, Pennsylvania, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Are you an outgoing individual that loves talking to people? Would you love working in a fun, collaborative environment? If you answered yes, then this is the job for you! Read the details below and apply to learn more.
We are seeking an Assistant Entry-Level Call Center Supervisor to join our team! This position is an entry-level management position. We are looking for a candidate with call center experience that has the potential to develop into a dynamic manager responsible for the management and development of our growing call center. MUST be available to work EVENINGS, typical hours are M-F 11:30-7:30pm. This is an in-person position based in our corporate office in Horsham, PA.
ACRE Windows & Doors is an Andersen Certified Contractor. We have been trained and certified by Andersen to install their windows and doors to their specifications. Andersen is the *most trusted* manufacturer of windows and doors in the US.
Responsibilities:
Supervise call center personnel and develop a stable and effective call center staff
Analyze call center results to determine performance and efficiency of call center staff
Outbound calling to schedule appointments for new and existing customers each day.
Connect to potential customers in a personable manner, and engage them to determine whether they fit our appointment qualifications.
Take incoming phone calls from potential customers requesting a free estimate.
Work daily with management to meet and exceed appointment goals.
Document all customer interaction in company CRM.
Other duties as assigned.
Qualifications:
1+ years of call center experience
High degree of professionalism
Excellent verbal communication skills.
Must have a positive, can-do attitude.
Must be forceful on the phone and able to handle rejection
Must be a team player, willing to accept coaching and follow existing guidelines
Very proficient with technology.
Experience in telemarketing or sales a plus but not a requirement
Must have reliable transportation
Benefits:
Full medical/dental Benefits
401K program and paid time off
Advancement Opportunities
Comprehensive training program
Monthly Bonus/Incentive programs
Pay commensurate with experience
Interested? Apply to this ad with an updated resume. To fast track your application please add a cover letter explaining how your qualifications meet the needs of this position. Interviews are being conducted this week!
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
401(k)
Health insurance
Paid time off
Shift:
Day shift
Evening shift
Supplemental pay types:
Bonus pay
Weekly day range:
Monday to Friday
COVID-19 considerations:ALL OFFICE PERSONNEL MUST BE VACCINATED AGAINST COVID-19
Ability to commute/relocate:
Horsham, PA 19044: Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center: 1 year (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Work Location: One locationHealth insurance
We are seeking an Assistant Entry-Level Call Center Supervisor to join our team! This position is an entry-level management position. We are looking for a candidate with call center experience that has the potential to develop into a dynamic manager responsible for the management and development of our growing call center. MUST be available to work EVENINGS, typical hours are M-F 11:30-7:30pm. This is an in-person position based in our corporate office in Horsham, PA.
ACRE Windows & Doors is an Andersen Certified Contractor. We have been trained and certified by Andersen to install their windows and doors to their specifications. Andersen is the *most trusted* manufacturer of windows and doors in the US.
Responsibilities:
Supervise call center personnel and develop a stable and effective call center staff
Analyze call center results to determine performance and efficiency of call center staff
Outbound calling to schedule appointments for new and existing customers each day.
Connect to potential customers in a personable manner, and engage them to determine whether they fit our appointment qualifications.
Take incoming phone calls from potential customers requesting a free estimate.
Work daily with management to meet and exceed appointment goals.
Document all customer interaction in company CRM.
Other duties as assigned.
Qualifications:
1+ years of call center experience
High degree of professionalism
Excellent verbal communication skills.
Must have a positive, can-do attitude.
Must be forceful on the phone and able to handle rejection
Must be a team player, willing to accept coaching and follow existing guidelines
Very proficient with technology.
Experience in telemarketing or sales a plus but not a requirement
Must have reliable transportation
Benefits:
Full medical/dental Benefits
401K program and paid time off
Advancement Opportunities
Comprehensive training program
Monthly Bonus/Incentive programs
Pay commensurate with experience
Interested? Apply to this ad with an updated resume. To fast track your application please add a cover letter explaining how your qualifications meet the needs of this position. Interviews are being conducted this week!
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
401(k)
Health insurance
Paid time off
Shift:
Day shift
Evening shift
Supplemental pay types:
Bonus pay
Weekly day range:
Monday to Friday
COVID-19 considerations:ALL OFFICE PERSONNEL MUST BE VACCINATED AGAINST COVID-19
Ability to commute/relocate:
Horsham, PA 19044: Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center: 1 year (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Work Location: One locationHealth insurance