Call Center Team Lead
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Call Center
Location 08901, New Brunswick, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Position Details

Position Information

Recruitment/Posting Title

Call Center Team Lead

Posting Number



BSPPP - Survey Research Center


Posting Summary

Rutgers, the State University of New Jersey, is seeking a Call Center Team Lead for the Bloustein Center for Survey Research.

Among the key duties of this position are the following:

Provides support on current data collection projects for the Centers for Disease Control and Preventions Pregnancy Risk Assessment Monitoring Study.
Supervises team of part-time interviewers.
Conducts phone interviews with mothers of newborn babies (interviews are in English and/or Spanish).
Tracks mail returns and enters data into databases.
Assists with data entry and preparation of mailings.
Monitors response rates.
Performs other related duties as assigned.

Position Status

Part Time

Hours Per Week


Daily Work Shift


Work Arrangement



Position Salary

$20.00 -$23.00 per hour

Payroll Designation


Terms of Appointment

Temporary Staff Appointment - Hourly


Minimum Education and Experience

Bachelors degree in a related field, or an equivalent combination of education and/or experience.
Up to two years relevant experience in an administrative function, good communication and interpersonal skills, and computer literacy.


Preferred Qualifications

Spanish speakers; experience working in a call center; experience supervising part-time employees.

Required Knowledge, Skills, and Abilities

Excellent attention to detail and good interpersonal and communication skills, especially on the phone.

Equipment Utilized

Physical Demands and Work Environment

Special Conditions

Regular schedule will be 4-9 pm or 5-9 pm with a minimum of one Saturday shift per month.
Multiple vacancies available.

Posting Details

Posting Open Date


Posting Close Date


Open Until Filled


Special Instructions to Applicants

Regional Campus

Rutgers University-New Brunswick

Home Location Campus

Downtown New Brunswick


New Brunswick



Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidates offer of employment or disciplinary action up to and including termination.