Part-Time-Call Center Representative-Bensalem, PA - Not Remote
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Call Center
Location 19020, Bensalem, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Competitive Base Salary PLUS monthly incentives
****401K PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****
****Career Advancement Opportunities 85% of Call Center Management began PFFCU career as Call Center Representative****
Set Scheduling must have the ability to work during our hours of operation.

Monday - Friday 8am - 6pm
Saturday 8am - 4pm

Call Center is closed on all major holidays and Sundays.
Location: Bensalem PA
**Remote Work possibilities with Superior Performance**
About Police and Fire Federal Credit Union (PFFCU)
Police and Fire Federal Credit Union (PFFCU) is a not-for-profit financial institution owned and operated by its members offering higher yields on deposits and lower rates on loans, delivered with personal, responsive service at a level unmatched in the financial services industry. Recently PFFCU was named one of the best in state credit unions according to Forbes.
Principal Mission
PFFCUs commitment to our Employees:

Employment Stability
Recognition and Financial Rewards for Superior Performance
Friendly and Teamwork Oriented Work Environment
Training the skills staff need to Succeed
Knowledgeable Managers dedicated to helping staff Succeed

Employee commitment to PFFCU and our Members:

Member Service
Teamwork
Commitment
Performance

Are you looking for a career with professional growth opportunities?
Do you have a passion for helping others?
Do you enjoy setting goals and reaching them?
If you answered YES to any of the above questions, we are looking for you!
PFFCUs Call Center Representatives are responsible for providing superior member service to new and existing members. Call Center Representatives are responsible for developing member relationships while following established processes and guidelines in daily activities to recommend the right products and services while providing a high level of integrity and operational efficiency in support of the Credit Unions goals.
Key Responsibilities:

Member Service: Be friendly, professional, and possess strong critical thinking and problem solving skills while treating members with respect.
Sales Results: Engage in needs based conversations to uncover our members needs and make meaningful recommendations of products and services.
Quality of Work: Adhere to all PFFCU policies and procedures and producing work that is thorough and completed with minimal errors while ensuring our members information is secure and protected.
Volume of Work: Make every effort to handle member inquiries efficiently and to completion.
Product and Operational Knowledge: Develop and maintain a good working knowledge of all PFFCU products, services as well as policies and procedures.
Teamwork: Willingness to adjust schedule and work additional hours to help meet service levels.
Dependability: Manage time off appropriately, not calling out unnecessarily and arrives to work on time.
Professionalism and Appearance: Presents a professional image, demeanor and speaking voice in all interactions with members, co-workers and supervisors.
Additional Requirements: Ability to learn and adapt to new information and technology.

Desired Skills:

Highly motivated, enthusiastic self-starter with a strong work ethic
Demonstrated ability to meet individual goals
Communicates effectively and confidently
Superior customer/member service skills
Strong organizational skills and detail oriented
Ability to function in a fast-paced and changing environment
Ability to communicate concisely and clearly
Ability to work within the Call Center and flexible to work weekends and or extended hours as needed

PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphias Fair Chance Hiring Law;''Work Location:

One location

Work Remotely

No

Job Type: Part-time
Pay: From $18.00 per hour
Benefits:

401(k)
Disability insurance
Paid time off

Schedule:

Monday to Friday
Weekend availability

Experience:

Customer Service: 1 year (Required)
Sales: 1 year (Preferred)

Work Location: One location