Call Center Supervisor
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Call Center Supervisor
Location Doylestown, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
PURPOSE OF JOB: Responsible for answering calls that come through the call center, answering all concerns and questions, routing the calls appropriately to the right person, department or voicemail box, and scheduling all appointment requests for office visits. Responsible for supervising as the onsite lead for fielding all questions, concerns, and training for the call center staff. Responsible for fielding or training on initial triage questions from call center staff.

ESSENTIAL FUNCTIONS:

-Answer telephone calls

-Schedule patients for office visits

-Data entry into ECW billing (EPM) system and electronic medical record

-Submit tasks and prescription refills through the electronic medical record

-Supervise call center staff

-Other duties as required

QUALIFICATIONS:

Education: High School Diploma or equivalent, Medical Assistant program graduate, or Licensed Practical Nurse

Experience: Medical office experience required, Call Center experience preferred, clinical experience a plus.

Other Skills: Basic computer knowledge, excellent communication, organization and interpersonal skills, scheduling flexibility

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Paid time off
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Day shift
Weekend availability

Work Location: One location