Customer Account Specialist
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Account Management Specialist
Location 08810, Dayton, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Customer Account Specialist - Dayton, NJ
Here, we boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health, biosciences and sensorial experiences, we create essential solutions from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, were poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldnt be the same. A Customer Account Specialist is the voice of the Customer within IFF and manages the sales order process through shipment and delivery for assigned customers and affiliates.
You Will Spend Your Time...

Entering customer orders into SAP, acknowledge and confirm orders back to customer.
Managing all aspects of assigned accounts, clearly communicating with the customer, Sales, and other internal teams.
Tracking order fulfillment progress, run open order report daily and proactively communicate exceptions to customer and management.
Logging customer complaints via QM system, process Credits, Debits and RAs in Dispute Module in a timely manner.
Maintaining all customer related master data.
Providing coverage for co-workers who are out of office.
Preparing forecasts, safety stock and inventory information as needed.

Required Experience:

Previous Customer Service experience.
High school diploma or GED equivalent
Previous manufacturing operations experience.
Strong verbal and written communication, solid problem solving & decision-making skills.
Preferred: Bachelors degree and a strong working knowledge of SAP and MS Office

Job Type: Full-time
Pay: From $22.38 per hour

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance

Experience level:

1 year


Day shift

Weekly day range:

Monday to Friday

Work setting:

Hybrid remote

Ability to commute/relocate:

Dayton, NJ 08810: Reliably commute or planning to relocate before starting work (Required)


High school or equivalent (Required)


SAP: 1 year (Preferred)

Work Location: Hybrid remote in Dayton, NJ 08810Health insurance