Receptionist Per Diem
Princeton, New Jersey, United States

Job Summary

Occupation Clerical and Administrative
Specialty Receptionist
Location 08055, Medford, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Come work for the best and experience the difference!
Medford Leas is a Quaker based Continuing Care Retirement Community, serving more than 600 residents in an active living environment with extraordinary health care services on two campuses in Medford and Lumberton, New Jersey. Since it's opening in 1971, Medford Leas has been recognized nationally for its leadership, innovation, superior health and wellness services and a unique 180-acre arboretum campus setting.

Position Summary:
The Receptionist welcomes and assists staff, Residents and visitors to Medford Leas providing an outstanding customer experience. The Receptionist handles incoming, emergency and Resident related service calls and provides a variety of administrative services that support Residents, Resident family members, staff and visitors. The Receptionist works collaboratively with all departments and staff and acts as a liaison between staff, Residents and visitors to communicate requested information and/or provide guidance to visitors and members of the community. The Receptionist communicates with all community members and visitors in a positive, welcoming and friendly manner and uses good judgment in order to be respectful of confidential matters in order to protect the privacy of residents, family members and employees.

COVID-19 Series plus Booster are required
Annual Flu Vaccine Required

Core Responsibilities
1. Communicates effectively and provides outstanding customer service to Residents, staff and visitors. Demonstrates a high level of professionalism, a professional appearance and a positive can do attitude when interacting with others and when dealing with issues that arise.
2. Welcomes in a courteous, polite and warm manner, all visitors, family members, residents, staff, job applicants, contractors and service providers directing and announcing them appropriately if needed. Provide first impression of community.
3. Responds to the needs of residents, families, prospective residents, vendors and visitors by providing immediate and courteous information or assistance and/or by following up if an answer or solution is unclear.
4. Operates facility telephone and radio systems effectively and with proper etiquette at all times; determines nature of call and relays information or routes call as appropriate.
5. Triages emergency calls, doors and fire alarms and responds in accordance with established policies and procedures. Calls the fire department or police as directed. Properly logs pertinent information in the One Note Log.
6. Serves as dispatcher for emergency calls, fire alarms and emergency situations. Notifies appropriate staff immediately in the event of an Off Hook,call on the 3666 emergency line, Call to Aid notification on panel or a suspicious visitor.
7. Maintains confidentiality of information regarding employees and residents.
8. Maintains accurate resident census in the Red Book that is accessible to residents by following the Red Book Policy.
9. Maintains office security by following safety procedures and controlling access via the Reception Desk visitor and contractor logbooks, issuing contractor badges.
10. Responsible for allowing access to doors, Rogers Residence, Woolman Courts, Parking Lot I, Wellness Center, Loading Dock and Arts & Social Wing.
11. Follows proper procedures for emergency situations or security alerts (i.e. resident elopement, civil disturbance, employee termination, etc.). Deals with emergencies calmly and effectively.
12. Member of the communitys emergency response team.
13. Accepts job applications from applicants and processes them on to Human Resources.
14. Makes and records reservations for guest rooms using appropriate procedures in the Guest Room scheduler.
15. Responsible to account that all charges put through the Reception Desk are recorded in the appropriate manner. Notifying Lead Receptionist and Administration Services Supervisor of any mistakes and properly completing cashier close out at the end of every shift.
16. Accurately performs a wide variety of Clerical and Administrative assignments including, but not limited to typing, filing, word processing, copying, collating, faxing, making file folders, or other as needed.
17. Maintains Information Center-replenishing copies as needed. Straightens up the Copy Room at the end of the shift—paper in machines and on shelves, etc.
18. Supports various Community Relations & Development events under the direction of Administration Services Supervisor—including development and production of surveys, signs and booklets.
19. Adheres to all attendance, compliance, mandatory training, regulatory and safety standards, including the Code of Conduct; as well as the organizations policies and procedures covering Privacy and Security in compliance with HIPAA regulations.
20. Perform other duties as assigned

Education/Experience Requirements

High School Graduate
1-3 Years of administrative or equivalent healthcare related experience.
Computer literacy with competency in Word, Excel, accessing the internet, sending emails and the ability & willingness to learn new programs.
Ability to generate a high caliber of business communications such as letters, memos, and forms with proficient use of verbal, grammar, punctuation and spelling.
Ability to communicate effectively by consistently demonstrating excellent interpersonal skills and positive body language which reflects a high degree of respect, sensitivity, patience, and tolerance for others.
Ability and to able to make appropriate decisions and accurately perform a variety of tasks, often simultaneously and under pressure.
Ability to give and follow complex written and oral directions and demonstrate excellent judgment and follow-through.
Must be at least 18 years of age and free from communicable disease as required by the Department of Health and be physically and mentally capable of performing the duties of the job with reasonable accommodation

Physical Requirements/Environmental Conditions

Must be able to move about freely to respond to situations requiring lifting, carrying, bending, stooping, standing, walking, sitting, assessing, and using a computer, telephone, paper cutter, copier and fax machine.
Must be able to hear, read, write and speak English.
The work environment includes the Front Desk Reception Area and other areas within the Medford Leas Campus.

License/Regulatory Requirements

Must obtain all required annual industry related / regulatory immunizations (including completion of the annual TB Assessment) and provide documentation of same
Must complete mandatory training as required

Pay: $15.00 per hour