Principal Receptionist/Patient Scheduler (Multiple Vacancies)
Staff & Executive - Administrative & Support
New Jerseys academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers UniversityNew Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the stateat Rutgers UniversityNew Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newarks University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Rutgers, The State University of New Jersey is seeking a Principal Receptionist/Patient Scheduler in the Eric B. Chandler Health Center within Rutgers Robert Wood Johnson Medical School.
The Patient Business/Patient Scheduler, under general supervision, is responsible for answering phones and routing calls, scheduling appointments, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing activities. Provides general office support.
Among the key duties of this position are the following:
Greets and directs patients and visitors in a prompt, courteous and helpful manner to appropriate areas at the Eric B. Chandler Health Center.
Answers/screens telephone calls, makes calls, and takes messages.
Schedules and maintains appointments through the Practice Management scheduling (IDX) program. Assures appointment scheduling is completed in accordance with the criteria of the practice. Acts as a liaison in scheduling patients from Robert Wood Johnson University (RWJUH) for appointments at the Health Center.
Utilizes computer to process full registration information for new/established patients at every visit. Completes new/established patients demographics, emergency contact and insurance information in the Program Management System. Ensures referral is verified where appropriate. All collected information along with required forms will be scanned in the EMR (Electronic Medical Record).
Responsible for generating new schedules or daily reports.
Assists with cash collections/reconciliation.
Provides back-up coverage for Patient Business Services staff.
Hours Per Week
Daily Work Shift
Annual Minimum Salary
Annual Mid Range Salary
Annual Maximum Salary
Teamsters, Local 97
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
Minimum Education and Experience
Two (2) years of progressively responsible Clerical and Administrative/general experience, preferably in a physician, hospital or health center setting including receptionist and scheduling duties.
Required Knowledge, Skills, and Abilities
Computer skills and excellent customer service skills.
Demonstrated effective interpersonal skills.
Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position.
Demonstrated ability to verbally communicate effectively with patient population and faculty staff.
Working with office equipment and confidential patient records and correspondence.
Proofread and check documents for accuracy.
Ability to multi-task.
Experience in a medical office setting, including some billing.
Bi-lingual skills (English/Spanish).
Knowledge of medical terminology.
Candidates having experience working in a Federally Qualified Health Center.
Physical Demands and Work Environment
Physical Demands: This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time; manual dexterity use of keyboard to enter data and video display terminal to receive and send information and data. Ability to talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision). Ability to lift and carry objects weighing up to 25 lbs.; ability to stoop and bend; ability to reach and grasp objects.
Work Environment: Moderate noise.
Posting Open Date
Special Instructions to Applicants
Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus
Downtown New Brunswick
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidates offer of employment or disciplinary action up to and including termination.