Princeton, New Jersey, United States

Job Summary

Occupation Clerical and Administrative
Specialty Receptionist
Location 08536, Plainsboro, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Primary Function
Provides World Class customer service when greeting all guests and forwarding calls. Core activities include phone coverage, greeting guests, ensuring Reception area is in proper order and policies are adhered to. Ensures that each guest/caller has a positive experience at this initial point of contact. Handles routine customer service phone and guest support.
Duties & Responsibilities

Effectively handles approximately 2,500 calls and 1,200 visitors per month
Effectively operates Cisco phone system.
Answers incoming telephone calls within a reasonable amount of time, determines purpose of callers and directs calls appropriately
Ensures visitors sign in, are issued visitor 's badges, and notifies appropriate parties of visitors arrival
Greets incoming guests, professionally, timely and courteously, taking the time to offer them coffee, tea or water and shows them where to store their luggage.
Escorts guests to conference rooms if necessary Informs Reception Coordinator of any key issues that impact customer service and implements solutions on a timely basis
Handles routine calls and where there are complex calls effectively listens and escalates to Reception Coordinator
Maintains magazine rack by restocking it with Novo Nordisk literature
Performs other duties as assigned
Proactively identifies opportunities to improve customer service and all other aspects of Reception operations. Makes recommendations to Reception Coordinator
Reports all maintenance requests to facilities

Skills & Qualifications

Excellent oral and written communication - clear and concise; uses good grammar.
Excellent phone manner.
Experience with Microsoft Outlook or similar email system required.
Positive attitude and strong customer focus.
Prior receptionist experience a plus.
Quick thinker; Uses sound judgment.
Self - starter and independent problem solver. Able to anticipate next steps
Some Word, Excel and PowerPoint skills preferred.
Strong organizational/planning skills.
The ability to maintain highest level of confidentiality.
The ability to resolve conflict and diffuse tense situations

Education & Experience

2+ years receptionist, administrative or Customer Service experience required.
A high school diploma required

Diversity Inclusion & Customer Service Statement
TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Job Type: Full-time
Pay: $15.00 - $25.00 per hour

8 hour shift
Day shift
Monday to Friday

Ability to commute/relocate:

Plainsboro Township, NJ 08536: Reliably commute or planning to relocate before starting work (Required)


Customer service: 1 year (Preferred)

Work Location: In person