Reliable is looking for a dynamic, energized and, preferably experienced Data Entry /Customer Service Representative who will complement our existing inside and outside sales teams and be able to effectively service our clients and their respective accounts. This position involves taking incoming calls, processing orders, and providing quotations for our team of outside sales representatives and clients. The position will be responsible for handling representative/customer inquiries promptly and effectively in a fast-paced, team-oriented environment. A mechanical aptitude in helpful but not require as we will provide training and information on our line of tools and the product lines we support. Some outbound calling may be required.
Directly support designated outside field representative(s).
Directly support clients and their existing accounts.
Process incoming orders into online system (SAGE 100).
Follow up on processed orders.
Provide quotations to outside sales representatives/clients in a timely fashion.
Respond swiftly and courteously to customer complaints or inquiries.
Capture customer information, including addresses and phone numbers, to ensure effective order delivery and for future follow-up.
Build a relationship with customers through friendly, engaging communication and excellent customer service.
Be able to effectively communicate order requirements to other departments in-house (assembly, shipping, etc.).
Effectively communicate status of order/quotations to the Management Team.
Other duties as assigned.
High school diploma or equivalent required.
Experience as a customer service/inside sales representative. (preferred)
At least 2 years Customer Service Experience
Strong computer skills including Microsoft Office.
Strong decision making and problem-solving skills.
Excellent verbal and written communication skills and telephone manner.
Sage 100 experience helpful.
Reliable Equipment offers a full benefits package including Medical, Dental, Vision, 401K with match, company paid Life Insurance, STD, LTD. 2 weeks vacation (after completing your introductory period) personal, sick, and much more.
Candidates offered the position will need to successfully complete a pre -employment drug test, criminal, DMV and background check.
Reliable Equipment is committed to the principle of equal employment opportunities for all people and embraces diversity. Furthermore, Reliable Equipment does not discriminate as Reliable Equipment is an equal opportunity employer. Reliable Equipment does not discriminate against any person on the basis of race, color, religion, national origin, age, sex (including pregnancy, childbirth and related medical conditions), disability, genetics, citizenship status, military service, or any other status protected by law, in matters pertaining to employment opportunities.