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Collections Specialist

$22.00 – $26.00 hourly

Arrow Staffing Inc

Last Updated: 11/27/21

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Job Description

We are looking for ​a Collections Specialist to join our team in Dayton, Nj! You will be responsible for securing billing payments from your customers.


Monday-Friday: 8:30am-5:00pm (maximum 35 hour work week)

Job Responsibilities:

  • Effectively manage a portfolio of Customer accounts to ensure timely payment of current receivables, collection of past due balances and ensuring the Customer’s positive experience in their interactions.
  • Conducts systematic review of all aging accounts and contacts customers regarding the collection of outstanding accounts to reduce delinquency.
  • Follows-up with customers to resolve any invoice problems or discrepancies and if necessary, makes additional contact for the collection of outstanding invoices.
  • Researches discrepancies by checking all possible sources of disagreement, reconstructing probable actions, and prepare corrected documents as required
  • Maintaining detailed records of steps taken to facilitate payments.
  • Monitor and maintain assigned accounts; customer calls, account reconciliations, and processing credit memos
  • Communicate and follow-up effectively with sales department
  • Abide by all Federal Fair Credit Reporting Act rules and regulations
  • Resolve customer discrepancy claims or nonpayment issues by appropriately raising issues to Credit and Collections Manager.
  • Process credit card transactions, refunds, adjustments and recommend write offs as needed.
  • Special projects as directed by the Credit & Collection Manager
  • Accessing our customers portals on line in order to validate shipments and download other documents
  • Cross trained in order to achieve department deadlines
  • Special projects as needed by the department

Education and Qualifications:

  • Associate’s degree or equivalent work experience
  • A minimum of 3 years experience in high volume accounts receivable and/or collections required.
  • Foundational knowledge in credit collections
  • Accounting and Billing software experience
  • Experience in Billing, Invoice, and Cash Applications is preferred
  • Experience working with Blue Cherry preferred
  • Comfortable learning and using multiple software systems


  • Act as liaison in maintaining quality customer service and a positive company image by resolving customer account inquiries
  • Must be able to prioritize workload and perform in a fast-paced environment, well under pressure, with a high level of accuracy
  • Ability to handle multiple projects at once with high attention to detail.
  • Required to interact professionally with customers and internal departments at all times.
  • Ability to work independently and as part of a team.
  • Excellent interpersonal, communication and analytical skills.
  • Must have the capability to follow up on client accounts with minimal supervision.
  • Ability to meet strict deadlines and interact well with co-workers.
  • Commitment to excellent customer service

Company Details

Matawan, New Jersey, United States