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Contact Tracer Specialist - FT, Remote

From $16 yearly

Mercer County Works

Last Updated: 12/08/21

Job Description

Are you a customer service professional looking to provide outstanding service and a positive experience to the community in a time of need? If so, consider joining our community of Contact Tracer Specialists that work at AAA Club Alliance.In a call center setting, you will work on projects involving contact tracing by efficiently handling inbound inquiries and conducting outbound calling to individuals diagnosed with or exposed to Covid-19.Training Schedule:Tentative start of March 1st , from 9:00am - 6:00pmTraining will last approximately 4 days and will be remote, instructor-led trainingWork Schedule:Our core hours are 7 days a week spanning from 11 am to 7:30pm. This is a full time position and you will be scheduled for a 40-hour work week within those days and hours including 1 Saturday or Sunday EVERY week . We offer set schedules.Compensation:15.50 per hour plus full benefitsAs a Contact Tracer Specialist you will:Efficiently handle inbound inquiries and conduct outbound callingPerform contract tracing duties such as contacting individuals diagnosed with COVID-19, verifying their exposure, assessing their symptoms, and referring for testing according to established protocolsProvide instructions for isolation or quarantineOther duties as assignedRequired:High school diploma or GED: Associate or Bachelor degree preferredHigh speed home internetOutstanding interpersonal abilities that allows you to interact well with a diverse population of people during a crisisEffective organizational and communication capabilitiesGood judgement and the ability to exhibit a professional, positive demeanor and independent work ethicCapability to show compassion to distressed individuals and assist them in crafting resolutions to identified problemsCapacity to perform job responsibilities in a remote environment with minimal distractions and interruptionsPreferred:One year of customer service experience; call center experience a plusPublic health or related experience preferredAAA Club Alliance Offers Many Benefits, Including:401(k) plan with company matchComprehensive health benefitsPaid time offTuition AssistanceWellness and Health Advocate ProgramsLets Work Together:Please submit your application to be considered. We communicate via email so check your inbox or spam to ensure you dont miss important updates from us.Call Center Representative, Customer Service, Customer Service Representative, Call Center Jobs, remote, work from homeIf you have the qualities and skills described, apply today to become a part of our growing team!To learn more about our company and the position, please visit Our Company Website , AAAClubAlliance.jobs .To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos on the Company Website .At AAA Club Alliance, weve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us its the companys positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/VThis Organization participates in E-Verify:E-Verify Participation PosterE-Verify Right to WorkApplicants have rights under Federal Employment Laws:The Equal Employment Opportunity (EEO)The Employee Polygraph Protection Act (EPPA)The Family and Medical Leave Act (FMLA)Applicants have rights under State and Local Employment Laws:ArizonaArizona Law Prohibits Discrimination in EmploymentCaliforniaDiscrimination and Harassment in Employment are prohibited by LawDelawarePregnant Workers Fairness ActMissouriDiscrimination in Employment is ProhibitedNew JerseyNew Jersey Law Prohibits Discrimination in EmploymentPennsylvaniaEmployment Provisions of the Pennsylvania Human Relations ActPhiladelphia Employment DiscriminationPhiladelphia Ban the BoxJob Category:Customer Service



Company Details

Princeton, New Jersey, United States
Mercer County Works is the fastest growing, hyper-local job engine committed to diversity, equity and inclusion (DE&I) as well as workforce re-entry programs.  At Mercer County Works, we help people get jobs through a dedicated job engine for Mercer County (NJ) and its surrounding areas.  How do we accomplish this?  Whether you are looking to build your professional profile (job...