Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08054, Mount Laurel, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 4/15/23
We are looking for a talented Customer Service Representative to join our growing team in the Mount-Laurel (NJ) area. The ideal candidate has a strong desire to deliver incomparable customer support to our customers. This is a full-time leave replacement with the opportunity to become a permanent position.

Our team specializes in the design, manufacturing and distribution of a full range of high-end glass shower doors, bathtubs, lighted mirrors and accessories. Our deep industry expertise and customer SERVICE focus enables us to DESIGN and deliver high QUALITY products.

At Fleurco we

Take care of our CUSTOMER, we go the extra mile

INNOVATE, by doing things differently

Our PEOPLE are our best ASSET

What we offer

Full health benefits, we take care of 60% of your cost
Paid time-off
Bonus structure based on performance
Fun environment with seasonal activities
A family!

What you will be doing

Serve customers by providing world class customer service and resolving product and service problems via phone and email.
Capture required data and process through appropriate systems
Collaborate with other departments to ensure speedy issue resolutions
Help in the resolution of issues with products or services by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Contribute to the organizational success of the company by ensuring customer satisfaction


At least 1 year of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work.
Ability to communicate with customers via phone and email, and provide excellent customer service, even if it means going the extra mile
Data entry experience
Good knowledge of MS Office
Ability to meet deadlines with a positive approach
Ability to work independently and be a team player

If you want to join the Fleurco family and this is the perfect role for you, apply!