Customer Service Representative
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Location
08054, Mount Laurel, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
We are looking for a talented Customer Service Representative to join our growing team in the Mount-Laurel (NJ) area. The ideal candidate has a strong desire to deliver incomparable customer support to our customers. This is a full-time leave replacement with the opportunity to become a permanent position.
Our team specializes in the design, manufacturing and distribution of a full range of high-end glass shower doors, bathtubs, lighted mirrors and accessories. Our deep industry expertise and customer SERVICE focus enables us to DESIGN and deliver high QUALITY products.
At Fleurco we
Take care of our CUSTOMER, we go the extra mile
INNOVATE, by doing things differently
Our PEOPLE are our best ASSET
What we offer
Full health benefits, we take care of 60% of your cost
Paid time-off
Bonus structure based on performance
Fun environment with seasonal activities
A family!
What you will be doing
Serve customers by providing world class customer service and resolving product and service problems via phone and email.
Capture required data and process through appropriate systems
Collaborate with other departments to ensure speedy issue resolutions
Help in the resolution of issues with products or services by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Contribute to the organizational success of the company by ensuring customer satisfaction
Qualifications
At least 1 year of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work.
Ability to communicate with customers via phone and email, and provide excellent customer service, even if it means going the extra mile
Data entry experience
Good knowledge of MS Office
Ability to meet deadlines with a positive approach
Ability to work independently and be a team player
If you want to join the Fleurco family and this is the perfect role for you, apply!
Our team specializes in the design, manufacturing and distribution of a full range of high-end glass shower doors, bathtubs, lighted mirrors and accessories. Our deep industry expertise and customer SERVICE focus enables us to DESIGN and deliver high QUALITY products.
At Fleurco we
Take care of our CUSTOMER, we go the extra mile
INNOVATE, by doing things differently
Our PEOPLE are our best ASSET
What we offer
Full health benefits, we take care of 60% of your cost
Paid time-off
Bonus structure based on performance
Fun environment with seasonal activities
A family!
What you will be doing
Serve customers by providing world class customer service and resolving product and service problems via phone and email.
Capture required data and process through appropriate systems
Collaborate with other departments to ensure speedy issue resolutions
Help in the resolution of issues with products or services by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Contribute to the organizational success of the company by ensuring customer satisfaction
Qualifications
At least 1 year of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work.
Ability to communicate with customers via phone and email, and provide excellent customer service, even if it means going the extra mile
Data entry experience
Good knowledge of MS Office
Ability to meet deadlines with a positive approach
Ability to work independently and be a team player
If you want to join the Fleurco family and this is the perfect role for you, apply!