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Subject Line: Position Title and State you are located
This is a contract position for a minimum of 6 months, that is responsible for Customer Service activities in support of both the Brand and Generics divisions under the leadership of the Customer Service Manager.
Essential Duties and Responsibilities:
Oversight on the Order Management Process and develop key relationships at our 3PL partner with respect to Customer Shipments/Deliveries
Provide customer support where needed and ensure responses are timely. Follows up with customer to see that complaint was satisfactorily resolved as necessary.
Answering phones and keeping a detailed log of consumer questions / complaints that are transferred to medical.
Ensure unsurpassed quality service to customers.
Interact with all levels of Internal Management and actively participate in meetings when required.
Have a detailed working knowledge of employee job responsibilities, system capabilities and limitations.
Understanding and compliance of department processes, procedures and policies
Ensure pricing problems are properly directed /researched/resolved in timely manner
Assist in Order Allocation Process and Backorder Management
Support Sales/Marketing, Contracts and Pricing to ensure execution of all promotions, pricing offers
Associate degree in Business, related field or equivalent Customer Service related experience.
Three to five years related experience and/or training preferred, or equivalent combination of education and experience.
Experience in Pharmaceutical Industry is highly preferred.
Ability to recommend and implement change
Outstanding interpersonal and organizational skills
Ability to operate effectively in an environment with a high volume of transactions
Ability to develop strong relationships with contacts at customer accounts, excellent oral and written communications.
Ability to analyze date, trouble shoots problems and multitask.
Intermediate level knowledge of MS programs
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.